JOB DETAILS

Patient Service Rep

Company University Physicians' Association
LocationAlcoa
Work ModeOn Site
PostedFebruary 20, 2026
About The Company
Knoxville, Tennessee University Physicians' Association, Inc. (UPA) is a physician-owned company created to serve business and physician practice management needs, offering solutions for over 28 years. UPA's expertise and versatility enable our partners to focus on care delivery. UPA employs over 1,000 clinical and non-clinical team members that drive collaboration toward healthy balanced growth.
About the Role

Description

University Physicians' Association is seeking qualified applicants for a full-time Patient Service Rep (PSR) for UT Primary Care Alcoa.


Position is Full-Time, working Monday through Friday 8:00am to 4:30pm.


Full benefit package available, including PTO, Sick Leave, Medical, Dental, Vision, STD, LTD, Life Insurance, 401k with company match and immediate vesting, Critical Illness, and more!


Job duties include:

  • Greet patients in friendly and timely manner
  • Ensure that patients complete necessary forms required for the electronic health record and billing office
  • Maintain patient demographic and insurance information; verifies insurance eligibility and collects co-pays
  • Ensures good patient flow through practice by timely processing of patients as they arrive at front office
  • Answer patient inquiries regarding patient registration information or billing questions
  • Refers patient inquiries regarding medical care or treatment to medical assistant or physician
  • Schedules patients with appropriate physician
  • Document scanning into electronic health record
  • Other duties as assigned

Strong communication skills, attention to detail, time management, and organization are critical to the overall success of the candidate.

Requirements

6-months to 1-year previous medical office experience.

Key Skills
Communication SkillsAttention To DetailTime ManagementOrganizationPatient RegistrationInsurance VerificationCo-pay CollectionPatient Flow ManagementInquiry HandlingDocument Scanning
Categories
HealthcareAdministrativeCustomer Service & Support
Benefits
PTOSick LeaveMedical InsuranceDental InsuranceVision InsuranceSTDLTDLife Insurance401k with company matchCritical Illness
Job Information
📋Core Responsibilities
The role involves managing front office operations by greeting patients, ensuring necessary forms are completed for health records and billing, and maintaining accurate patient demographic and insurance information. Responsibilities also include verifying insurance eligibility, collecting co-pays, managing patient flow, and answering registration or billing inquiries.
📋Job Type
full time
📊Experience Level
0-2
💼Company Size
200
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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