JOB DETAILS

Customer Support for Ecommerce Group (US-Based, Remote)

CompanyPaired
LocationJamaica
Work ModeRemote
PostedFebruary 23, 2026
About The Company
Paired is a leading headhunting agency that specializes in sourcing and recruiting top creative and design talent from overseas. We pride ourselves on our ability to identify and attract the very best candidates for our clients. At Paired, we understand that hiring the right talent is critical to the success of any organization. That's why we take a personalized, consultative approach to the recruitment, working closely with our clients to understand their unique needs and requirements, and tailoring our search and selection process accordingly.
About the Role

Paired is a global staffing and recruiting agency that pairs remote work with top-tier talent. We help individuals from around the world connect with great companies that are looking for their specific skill set. Our mission is to provide great jobs to talented people, no matter where they are located.

We're hiring a Customer Delight Agent to be on the front lines of the customer experience for Pathfinder's portfolio brands. You'll handle inbound and outbound customer interactions across email, SMS, phone, and live chat, making sure every customer feels heard, helped, and taken care of.

This is a role for someone who is a natural communicator, stays calm under pressure, and takes real pride in solving problems quickly and kindly.

Key Responsibilities:
  • Handle customer inquiries and issues across email, SMS, phone, and live chat
  • Make and receive phone calls with professionalism and warmth
  • Resolve issues related to orders, products, shipping, and returns
  • Use AI-assisted tools to work efficiently and maintain quality at scale
  • Follow brand-specific guidelines to ensure every interaction feels on-brand
  • Flag recurring issues or patterns to the Head of Customer Community
  • Keep tickets organized and response times tight
  • Fluent in English, written and spoken, with a clear and professional phone presence
  • Experience handling customer support across multiple channels: email, SMS, phone, and live chat
  • Comfortable using AI tools to assist with support workflows
  • Organized, reliable, and calm under pressure
  • Empathetic, patient, and genuinely customer-first
  • Experience with Gorgias or similar helpdesk platforms is a plus
  • Willing to work from 9 AM to 6 PM EST
  • Full-time
  • Competitive Salary
  • Work From Anywhere
Key Skills
Customer SupportEmailSMSPhoneLive ChatProblem SolvingCommunicationOrganizationAI ToolsGorgias
Categories
Customer Service & SupportAdministrative
Job Information
📋Core Responsibilities
The agent will manage all inbound and outbound customer interactions across multiple channels including email, SMS, phone, and live chat to ensure customers feel supported. Key duties involve resolving issues related to orders, products, shipping, and returns while utilizing AI-assisted tools for efficiency.
📋Job Type
full time
📊Experience Level
0-2
💼Company Size
60
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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