JOB DETAILS

IT Support Specialist

CompanyTELYRX DALLAS LLC
LocationIrving
Work ModeOn Site
PostedFebruary 25, 2026
About The Company
TelyRx is a technology-enabled healthcare company that facilitates telehealth encounters for non-controlled, everyday medications. We believe that access to essential medicines should be simple, convenient, and available to all. Our mission is to increase access to medications people need by removing unnecessary barriers, streamlining the process, and making the drugs as affordable as we can. Independent providers use the TelyRx platform to enable patients to efficiently obtain medications that are right for them through telehealth, and as a pharmacy, we ship the medicine right to the patient's door with next-day delivery. We work with doctors, veterinarians, practice groups, and other licensed prescribers who use telehealth to help better serve their patients. TelyRx allows providers and practice groups to provide a concierge pharmacy experience improving patient engagement and satisfaction.
About the Role

Description

IT Support Specialist

Dallas, TX Technology


Description

At TelyRx, we’re revolutionizing access to essential medications by combining cutting-edge technology with a patient-centered approach. Inspired by our mission of "A Faster Way to Wellness", we strive to simplify healthcare and provide seamless, hassle-free access to the medications people need.


 As part of our growing team, we are seeking a flexible and enthusiastic IT Support Specialist to join our IT department. This role offers a unique opportunity to work closely with senior staff, gain hands-on experience in infrastructure maintenance and troubleshooting, and contribute to exciting projects. If you’re passionate about IT, eager to learn, and ready to grow, we’d love to hear from you!


Full Time / Salary = $50,000 - $60-0000


This is a hybrid position, based out of Dallas pharmacy (Irving, TX); must be located in Dallas-Fort Worth-Arlington. We welcome applications from candidates outside the Dallas-Fort Worth-Arlington area, but applicants will be personally responsible for covering relocation costs.


Key Responsibilities

  • Provide troubleshooting and resolution for hardware, software, and networking issues.
  • Assist in maintaining servers, network devices, and other critical IT infrastructure.
  • Update system records, document procedures, and maintain accurate inventory of IT assets.
  • Collaborate with senior IT staff on infrastructure-related projects, ensuring timely and effective implementation.
  • Continuously learn new technologies and apply them effectively to daily tasks.
  • Monitor network and system performance, escalating issues as necessary.


Basic Qualifications

  • 1+ years of experience in IT support, helpdesk, or a similar role.
  • Familiarity with Windows, Mac, and Linux operating systems.
  • Basic understanding of networking concepts (e.g., DNS, DHCP, TCP/IP).
  • Experience with troubleshooting end-user devices such as PCs, printers, and peripherals.
  • Strong written and verbal communication skills.
  • Ability to learn new technologies quickly and apply knowledge effectively.


Preferred Qualifications

  • Associate’s or Bachelor’s degree in IT, Computer Science, or a related field (or equivalent experience).
  • Certifications such as CompTIA A+, Network+, AWS, AZ-900, AZ-104 or other industry relevant certifications.
  • Hands-on experience with Active Directory (Entra) and basic system administration skills.
  • Exposure to tools like ticketing systems, MDM platforms, or IT monitoring tools.
  • Proven ability to balance multiple tasks while maintaining attention to detail.


Benefits

  • Health Coverage: Comprehensive health, dental, and vision insurance.
  • Retirement: 401(k) plan with company match.
  • Time Off: Generous paid time off policy.
  • Career Growth: Opportunities to grow within a rapidly expanding company.
  • Mission-Driven Work: Be part of an organization focused on healthcare accessibility and innovation.

If you’re eager for the freedom to take ownership of projects, develop innovative solutions, and thrive while being given the room to grow, this is the perfect opportunity for you. We’re looking for someone driven to make an impact, take initiative, and grow alongside our company as we tackle new challenges together.

Key Skills
TroubleshootingHardware SupportSoftware SupportNetworkingServer MaintenanceInfrastructure MaintenanceSystem AdministrationInventory ManagementWindowsMacLinuxDNSDHCPTCP/IPCommunication SkillsAttention To Detail
Categories
TechnologyCustomer Service & SupportHealthcare
Benefits
Health CoverageDental InsuranceVision Insurance401(k) Plan With Company MatchPaid Time Off
Job Information
📋Core Responsibilities
The IT Support Specialist will be responsible for providing troubleshooting and resolution for hardware, software, and networking issues while assisting in the maintenance of servers, network devices, and critical IT infrastructure. This role also involves updating system records, documenting procedures, and collaborating with senior IT staff on infrastructure projects.
📋Job Type
full time
💰Salary Range
$50,000 - $60,000
📊Experience Level
0-2
💼Company Size
47
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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