JOB DETAILS
Server - Ole Red Gatlinburg
CompanyRyman Hospitality Properties
LocationGatlinburg
Work ModeOn Site
PostedFebruary 25, 2026
About The Company
Rooted in 125 years of Music City history, with iconic entertainment brands, world-renowned destination hotels and new ventures emerging every year, there is no limit to opportunity with us. Come see what it means to make Music City, "Music City," as we continue to celebrate the country lifestyle and superior hospitality in both Nashville and beyond.
Ryman Hospitality Properties, Inc. (NYSE:RHP) is a REIT for federal income tax purposes, specializing in group-oriented, destination hotel assets in urban and resort markets. The Company’s owned assets include a network of four upscale, meetings-focused resorts totaling 8,114 rooms that are managed by lodging operator Marriott International, Inc. under the Gaylord Hotels brand. Other owned assets managed by Marriott International, Inc. include Gaylord Springs Golf Links, the Wildhorse Saloon, the General Jackson Showboat, The Inn at Opryland, a 303-room overflow hotel adjacent to Gaylord Opryland and AC Hotel Washington, DC at National Harbor, a 192-room overflow hotel near Gaylord National.
The Company also owns and operates media and entertainment assets, including the Grand Ole Opry, the legendary weekly showcase of country music’s finest performers for over 90 years; the Ryman Auditorium, the storied former home of the Grand Ole Opry located in downtown Nashville; 650 AM WSM, the Opry’s radio home; and Ole Red, a country lifestyle and entertainment brand.
About the Role
As a Server in our legendary music and entertainment venue, you'll help create unforgettable dining experiences that celebrate live music and great food. You'll take orders, serve food and drinks, and ensure each table receives friendly and attentive service from start to finish. In our fast-paced, high-energy venue you'll bring fast and friendly service, understanding that every shift is about delivering unforgettable experiences!
- Greet guests with a smile and sincere welcome. Engage in friendly conversation to cultivate repeat business. Share information about daily entertainment and upcoming events.
- Demonstrate knowledge of menu and daily specials. Respond to guest inquiries regarding the menu, beverage options, and entertainment. Suggestively sell to boost sales. Communicate allergy alerts.
- Proactively address guest needs. Resolve concerns with professionalism and positivity. Stay visible in dining areas to support guest needs.
- Take food and beverage orders. Input them into POS system accurately and communicate clearly with kitchen, bar, and guests.
- Deliver food and beverage orders promptly, verifying accuracy and presentation. Carry large trays of food through crowded areas and on stairs and operate a tray jack in public spaces.
- Ensure responsible alcohol service per local ordinance, alcohol awareness training, and company policies. Request proper ID per company policy.
- Adhere to cash handling policies and procedures, operate POS terminals accurately, handle payments securely, and reconcile financials at the end of the shift.
- Maintain clean and orderly dining and service areas during and after service. Pre-bus and bus tables as needed. Clean and reset tables after guests depart. Follow health and sanitation procedures in both public areas and back of house.
- Attend pre-shift meetings. Perform defined opening, running, and closing duties as assigned.
- Comply with all company issued steps of service. Follow all corporate policies, safety and security procedures, and brand SOPs. Promptly report accidents, facility issues, or unsafe conditions to management.
- Perform other duties as assigned.
Qualifications
Education
- High school diploma or equivalent preferred
Experience
- Experience in restaurant operations preferred
- POS check and cash handling experience required
Knowledge, Skills and Abilities
- Effective interpersonal and verbal communication skills
- Demonstrated team player and self-starter
- Standard food preparation/presentation knowledge
- Wine and liquor knowledge
- Demonstrated ability to manage multiple tables simultaneously with efficiency and a positive, friendly demeanor
- Able to work during peak times, including evenings, weekends and holidays, to support business needs
Licenses / Certifications
- State Alcohol Education Card required upon hire
Physical Requirements
Speak and hear to communicate with guests and use both near and distance vision for operating the POS system. Stand and walk for extended periods, including on uneven surfaces and while carrying items. Frequently climb stairs throughout the venue. Regularly lift and carry up to 25 lbs., and occasionally sit, kneel, bend, and reach. Manual dexterity for tasks such as using a computer.
Working Conditions
Restaurant/bar/live music environments, subject to both kitchen and customer areas, with large crowds and elevated noise levels.
Key Skills
Order TakingFood ServiceBeverage ServiceCustomer ServiceUpsellingAllergy CommunicationPoint Of Sale (POS)Cash HandlingTable MaintenanceAlcohol ServiceTeamworkCommunicationProblem SolvingTime ManagementSanitation Procedures
Categories
HospitalityFood & BeverageCustomer Service & SupportRetail
Job Information
📋Core Responsibilities
The Server is responsible for creating unforgettable dining experiences by greeting guests, taking and delivering food/beverage orders accurately, and ensuring friendly, attentive service from start to finish in a fast-paced environment. Key duties include suggestive selling, communicating specials, adhering to alcohol service regulations, and maintaining clean service areas.
📋Job Type
part time
📊Experience Level
0-2
💼Company Size
527
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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