JOB DETAILS

Customer Account Representative

CompanyAlphabe Insight Inc
LocationCincinnati
Work ModeOn Site
PostedFebruary 25, 2026
About The Company
Welcome to Signal Tru Brand – where passion meets purpose, and creativity reigns supreme! We’re not your average PR and branding agency. We’re a dynamic team of storytellers, trendsetters, and problem solvers on a mission to revolutionize the way brands connect with their audience. Our Story Signal Tru Brand was born out of a shared vision – a vision to disrupt the status quo and redefine the art of storytelling in the ever-evolving world of PR and branding. Founded by a group of industry veterans with a penchant for innovation and a knack for thinking outside the box, we set out to create a company that not only delivers results but also sparks joy, ignites curiosity, and inspires change. Our Philosophy At Signal Tru Brand, we believe that behind every great brand is a great story waiting to be told. We’re firm believers in the power of authenticity, creativity, and strategic thinking to captivate hearts, minds, and imaginations. Whether it’s crafting compelling narratives, building meaningful relationships, or navigating the ever-changing media landscape, we’re committed to helping brands find their voice and stand out in a crowded marketplace.
About the Role

Company Description

Swift7 Consultants is a dynamic consulting firm dedicated to delivering strategic communication and operational solutions that empower organizations to grow with clarity and precision. Our team is composed of forward-thinking professionals who value structure, innovation, and measurable results. We believe that effective communication is the foundation of every successful organization, and we are committed to building systems that drive performance, alignment, and long-term growth.

Job Description

Swift7 Consultants is seeking a Customer Account Representative to join our Cincinnati team. This role is designed for a driven and detail-oriented professional who thrives in client-facing environments and values relationship-building.

As a Customer Account Representative, you will serve as a primary point of contact for assigned accounts, ensuring client satisfaction, resolving inquiries, and identifying opportunities to enhance service delivery and account growth.

Responsibilities

  • Manage and maintain relationships with assigned customer accounts

  • Serve as the main liaison between clients and internal teams

  • Address client inquiries, provide accurate information, and resolve concerns in a timely manner

  • Monitor account performance and identify opportunities for improvement or expansion

  • Maintain detailed account records and prepare reports as needed

  • Support onboarding processes for new clients

  • Collaborate with team members to meet company performance objectives

Qualifications

  • Strong communication and interpersonal skills

  • Professional demeanor and client-focused mindset

  • Excellent organizational and time management abilities

  • Analytical thinking and problem-solving skills

  • Ability to work both independently and within a team structure

  • Adaptability in a fast-paced business environment

Additional Information

  • Competitive annual salary ($53,000 – $57,000)

  • Clear growth opportunities within the organization

  • Professional development and ongoing training

  • Supportive and structured team environment

  • Performance-based advancement pathways

  • Full-time, stable employment with long-term career potential

Key Skills
Client-facingRelationship-buildingCommunicationInterpersonal skillsOrganizational skillsTime managementAnalytical thinkingProblem-solvingAdaptability
Categories
Customer Service & SupportConsultingAdministrative
Benefits
Professional developmentOngoing trainingPerformance-based advancement pathways
Job Information
📋Core Responsibilities
The Customer Account Representative will act as the primary contact for assigned accounts, focusing on ensuring client satisfaction and resolving inquiries. This role also involves monitoring account performance and identifying opportunities for service enhancement and growth.
📋Job Type
full time
💰Salary Range
$53,000 - $57,000
📊Experience Level
0-2
💼Company Size
2
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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