JOB DETAILS

US Client Success Manager

CompanyMedTrainer
LocationKansas City
Work ModeOn Site
PostedFebruary 25, 2026
About The Company
MedTrainer is the only all-in-one compliance platform purpose-built for healthcare organizations, by healthcare professionals. For over 13 years, our continuous innovation has outpaced the competition, helping healthcare organizations of all sizes remain in compliance with confidence. Double-digit growth year after year and a team that truly prioritizes client success make MedTrainer a top company to work for. MedTrainer unifies learning, credentialing, and compliance into a single, cloud-based system so organizations can onboard employees faster, stay audit-ready, drive operational efficiencies, and maximize revenue. It’s why MedTrainer is preferred by healthcare professionals who want the best credentialing and compliance experience. The healthcare learning management system offers access to 1,200+ highly curated healthcare-specific courses with the ability to assign them in seconds by department, role, or facility. Healthcare organizations of all sizes can stay ahead of regulatory changes while cutting onboarding time by choosing software regarded as a go-to choice for the best workforce readiness in healthcare. MedTrainer’s healthcare compliance software includes robust policy management, incident reporting, and SDS management. Powered by intelligent automation and AI, healthcare teams can get immediate answers to compliance questions and streamline compliance operations. Customers gain immediate benefit from the platform with onboarding in weeks, not months, and a flexible, modular deployment that allows organizations to seamlessly scale their use as their organizations and needs grow over time. With MedTrainer’s healthcare credentialing software, teams can automate provider onboarding, shorten enrollment cycles, and reduce rework. MedTrainer is trusted as one of the best credentialing software platforms for healthcare organizations nationwide.
About the Role

Company Description

MedTrainer is the only all-in-one compliance platform purpose-built for healthcare organizations, by healthcare professionals. For over 13 years, we have helped healthcare teams remain audit-ready and confident in their regulatory compliance through continuous innovation and deep industry expertise.

Our cloud-based platform unifies learning management, credentialing, and compliance into a single intelligent system designed to simplify complex healthcare operations. Powered by automation and AI-driven workflows, MedTrainer enables organizations to onboard faster, streamline processes, and scale efficiently while maintaining the highest standards of compliance and workforce readiness.

Job Description

 

The Client Success Manager (CSM) is entrusted with owning the long-term success, retention, and expansion of MedTrainer's client accounts. This role functions as a consultative partner, translating the client's business goals into an adoption plan and value realization. You will drive proactive communications and touch-points, manage risk across your clients, and act as the client's advocate, ensuring the MedTrainer platform is aligned with the client's operational and financial initiatives. Success is measured by Net Revenue Retention (NRR) (growth and retention of our clients), ROI delivery, NPS (satisfaction), and the strength of client relationships.

What You’ll Do

  • Client Engagement & Relationships: Build and maintain strong client relationships to understand goals and support successful platform adoption.
  • Project & Adoption Support: Support onboarding follow-ups, monitor usage and engagement, and help clients adopt key features.
  • Value & Health Tracking: Track client value and health indicators, using data to proactively address risks and concerns.
  • Issue Resolution & Collaboration: Act as a point of contact for client issues, escalating and coordinating with internal teams as needed.
  • Client Feedback Advocacy: Share client feedback internally to help improve the product.
  • Renewals & Growth Support: Support renewals by documenting value and help identify upsell opportunities in collaboration with Sales.

Qualifications

Experience: Experience in client service or related client-support roles.

Soft Skills

  • Strong communication skills (verbal, written, and presentations).
  • Client-centric mindset with strong relationship-building and active listening.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Analytical, proactive problem-solving approach.
  • Strategic thinker able to align client goals with business objectives.

Technical Skills

  • Strong analytical skills to interpret client data and metrics (e.g., NPS, usage).
  • Ability to quickly learn and adapt to new software tools.

Education: Bachelor’s degree in a related field preferred, but not required.

Additional Information

Work Location

We preferably look for candidates based in Kansas to support a hybrid role. If you’re not located there, please feel free to apply anyway so we can review your profile and explore potential remote options with you.

 

If you’re passionate about building strong customer relationships and driving long-term success in a SaaS environment, we’d love to hear from you.

Please submit your resume in English to be considered.

  • Compensation: USD 55000 - USD 70000 - yearly
    • Key Skills
    Client SuccessRetentionExpansionConsultative PartneringAdoption PlanningValue RealizationProactive CommunicationRisk ManagementClient AdvocacyNet Revenue RetentionNPS TrackingRelationship BuildingIssue ResolutionData AnalysisStrategic ThinkingSaaS
    Categories
    Customer Service & SupportHealthcareTechnology
    Job Information
    📋Core Responsibilities
    The Client Success Manager owns the long-term success, retention, and expansion of client accounts by acting as a consultative partner, translating client goals into adoption plans, and driving proactive engagement. This involves tracking client health, resolving issues by coordinating internal teams, and supporting renewals and growth opportunities.
    📋Job Type
    full time
    💰Salary Range
    $55,000 - $70,000
    📊Experience Level
    2-5
    💼Company Size
    387
    📊Visa Sponsorship
    No
    💼Language
    English
    🏢Working Hours
    40 hours
    Apply Now →

    You'll be redirected to
    the company's application page