JOB DETAILS

Patient Service Rep

Company University Physicians' Association
LocationKnoxville
Work ModeOn Site
PostedFebruary 26, 2026
About The Company
Knoxville, Tennessee University Physicians' Association, Inc. (UPA) is a physician-owned company created to serve business and physician practice management needs, offering solutions for over 28 years. UPA's expertise and versatility enable our partners to focus on care delivery. UPA employs over 1,000 clinical and non-clinical team members that drive collaboration toward healthy balanced growth.
About the Role

Description

University Physicians' Association is seeking qualified applicants for a full-time Patient Service Representative (PSR) for University Surgeons Associates located in Knoxville, TN.


General Summary: Check-In, Check-out and Medical Records Responsibilities. These duties are shared by the Front Office Staff, where each employee is assigned to a specific role each day. Prefer at least 1 year experience in a medical front office role.


CHECK-IN

1. Check-in new and return patients, obtaining new patient paperwork on new patients and updating any demographic or insurance information on return patients. Make sure HIPAA forms are up-to-date, as well as consents and Welcome forms.

2. Collect and post any co-pays, balances and bad debts that are required at time of service.

3. Call no-show and cancellation patients to reschedule.

4. Balance cash drawer and front office journal at the end of the day and lock money in safe.


CHECK-OUT

5. Check-out patients and schedule follow-up appointments and classes according to encounter form from provider.

6. Maintain bariatric product supply room. Sell and bag products for the patients.

7. Prepare encounter forms for next day’s patients.

8. Maintain cash drawer and balance at the end of the day. Lock money in the safe.


MEDICAL RECORDS

9. Maintain faxes throughout the day. Call patients that have re-scheduled through confirmation calls.

10. Process medical reports and schedule patients as needed.

11. Process medical records requests. Send out no-show and cancellation letters.


MISCELLANEOUS

12. Answer phone and route calls appropriate, mainly through tasking in Intergy.

13. Scan any necessary paperwork and records into EHR.

14. Schedule patients from phone calls and faxed requests.

15. Process incoming referrals, gather medical records for provider approval and call patients to schedule appts.


Strong communication skills, attention to detail, time management, and organization are critical to the overall success of the candidate.


Full benefit package available, including PTO, Medical, Dental, Vision, STD, LTD, Life Insurance, 401k, and more!

Requirements

Equipment Operator: Standard office equipment including computers, fax machines, copiers, printers, telephones, etc.


Education: High School or GED.

Key Skills
Check-InCheck-OutMedical RecordsHIPAA ComplianceCash HandlingSchedulingCommunicationAttention To DetailTime ManagementOrganizationPhone EtiquetteEHR ScanningReferral Processing
Categories
HealthcareAdministrativeCustomer Service & Support
Benefits
Paid Time OffMedical InsuranceDental InsuranceVision InsuranceShort Term DisabilityLong Term DisabilityLife Insurance401k
Job Information
📋Core Responsibilities
The Patient Service Representative is responsible for managing front office duties including patient check-in, check-out procedures, collecting payments, and handling medical records tasks like processing faxes and requests. Daily tasks also involve balancing cash drawers, maintaining supply rooms, and scheduling follow-up appointments.
📋Job Type
full time
📊Experience Level
0-2
💼Company Size
200
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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