Night Audit Supervisor

Description

ABOUT US:

From the hacienda-style architecture to the lush gardens and scattered artwork, Estancia La Jolla is a true Southern California escape. This former ranch dates back to the late 1800s, a history the property celebrates and honors. In Estancia's 210 casually elegant rooms and suites, this AAA Four Diamond boutique hotel feels like home.

THE JOB:

As a Front Desk Night Auditor Supervisor, you will have the opportunity to work independently while providing crucial information to all departments to successfully manage the resort. Our Front Desk Night Auditor Supervisor will be responsible to complete all required audits and reporting tasks each night. This is a highly visible role in which you directly impact the guests stay and have the ability to create memorable experiences for our guests. This position is the ambassador of the Front Desk.

Responsibilities:

· Supervise and support the overnight front desk team to ensure exceptional guest service and adherence to hotel standards.

· Serve as the senior point of contact during overnight shifts, managing all guest interactions with professionalism.

· Support and coach night audit agents/front desk staff on guest service standards, operational procedures, and problem resolution.

· Monitor lobby presence and ensure the front desk area is clean, organized, and guest ready.

· Perform night audit procedures to reconcile daily financial activity and ensure proper revenue posting across all outlets.

· Review and balance room revenue, restaurant and outlet charges, and front desk postings.

· Prepare daily summary reports, including occupancy, revenue, and market segmentation.

· Monitor and resolve discrepancies in guest folios and billing.

· Maintain the security and safety of the hotel by supporting overnight security efforts and responding to any incidents as needed.

· Connect with engineering and housekeeping teams at the start of each shift to align on pending tasks, room statuses, and any operational needs.

· Ensure a smooth shift transition by preparing shift reports and updating communication logs.

· Handle late check-ins, early check-outs, room changes, and emergency situations with professionalism.

· Address and resolve guest concerns or complaints promptly and effectively.

· Train, guide, and support new or existing team members during night shifts.

YOU:

To be successful in this position, we're looking for an amazing people connector, who thrives on creating experiences and problem solving. This role as Night Audit Supervisor requires skills such as patience, attention to detail and a desire to take care of others.

Our CULTURE:

Be part of our award-winning team named TOP Workplace in San Diego 2022-2025 and TOP Workplace USA 2023-2025 by our Team Members. Estancia La Jolla is a part of Noble House Hotels and Resorts offering a collection of luxury hotels and resorts in the Americas. To provide our guests with exceptional service and the most memorable experiences, we look for team members who share our core values. People who best fit Estancia La Jolla are sharp, hardworking team players. We look for candidates with experience in having fun! 

The OFFER:

 In return, we offer competitive pay, health insurance benefits, Team Member and Family & Friends hotel and restaurant discounts within the Nobel House Hotel & Resorts family, Matching 401k (After 1 year), On-Demand Pay (Earned wage access before payday!) PTO, Complementary Parking, and Meals. 

Requirements

At least two years in related field preferred

Experience directly supervising team members preferred

Previous customer related experience an asset

Excellent communication skills and a professional presentation

Strong interpersonal and problem-solving abilities

Highly responsible & reliable, must be able to work evenings, weekends, holidays and overnight shifts

At Estancia La Jolla Hotel & Spa, we take pride in supporting our initiatives towards Diversity, Equity Inclusion, and Accessibility. We have established a hotel committee to bring together a variety of thoughts, perspectives, and expressions – and we would love for you to share yours with the team!

If you enjoy being a part of a team providing an excellent experience for our guests and meeting new people, we invite you to apply!

Estancia La Jolla Hotel & Spa is an equal opportunity employer M/F/V/D

EEO Statement

Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities, and job performance.