Client Operations Representative

Client Operations Representative

Location: This is a hybrid opportunity. Our office is located at 10F-11F Robinsons Cyber Omega Building, Pearl Drive, Ortigas Center, Pasig City 1605.

Insight at a Glance

• 14,000+ engaged teammates globally
• Certified GPTW (Great Place to Work)
• #20 on Fortune’s World's Best Workplaces™ list
• $9.2 billion in revenue
• Received 35+ industry and partner awards in the past year
• $1.4M+ total charitable contributions in 2023 by Insight globally

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions.

About the role

As a Client Operations Representative you’ll be responsible for handling simple to moderately complex pre-sales activities for an assigned group of accounts. Your role is to assist with quoting, catalog maintenance, renewals, special costing, account management, and account documentation. Along the way, you will get to:

• Partner closely with your assigned pre-sales teams to fully understand and address the needs of each client. You will organize and prioritize incoming account-related requests, providing prompt and accurate responses. This requires collaborating with various departments and maintaining comprehensive account notes. 
• Take a leadership role for client-supporting tasks including simple catalogue maintenance, simple quoting, renewals under $25K, part creation, special costing, maintenance of client data, and form-based activities.  
• Maintain account documentation, ensuring that all client interactions are tracked within our standardized templates and engagement portals. 
• Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.

What we’re looking for

• Bachelor's degree (B. A.) from four-year college or university or at least 2nd year college undergraduate 

• At least 6 months  of experience in customer service or a related field

• Strong English language competency and ability to effectively present information and respond to questions from groups of managers, clients, and other teammates.  

• Strengths should include high attention to detail, active listening, asking great questions, effective communication, and efficiency. 

What you can expect

We’re legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include: 

• Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year.
• HMO on Day 1 with 2 free dependent.

But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

Join us today, your ambITious journey starts here.

When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you!

Insight does not accept unsolicited resumes from recruiters or employment agencies. Unsolicited resumes will be treated as direct applications from the candidate, and recruiters or agencies who submit candidates for this position without a prior, written vendor agreement will not be eligible for any form of compensation, even if the candidate is hired.