CLINICAL PROGRAM MANAGER

Description

JOB SUMMARY

The Clinical Program Manager is responsible for the planning, development, implementation, oversight, and continuous evaluation of assigned clinical programs. This role leads major clinical program initiatives and ensures they align with organizational goals, regulatory requirements, and best practices in patient-centered care. The Clinical Program Manager provides leadership and supervision to multidisciplinary staff supporting programs such as Health Education, Comprehensive Perinatal Services Program (CPSP), Social Determinants of Health (SDOH), Enhanced Care Management (ECM), and other support programs. The position also plays a key role in managing day-to-day program operations and works collaboratively with the Director of Clinical Programs to ensure high-quality service delivery, operational efficiency, and program compliance

CLINICAL PROGRAM MANAGER ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide full oversight and evaluation of the CPSP, Health Education, ECM, SDOH, and other assigned clinical programs.
• Plan, develop, integrate, and evaluate milestones, workflows, and activities for corresponding clinical programs in accordance with directives from the Director of Clinical Programs.
• Assess program needs and design or redesign programs as needed to improve effectiveness and patient outcomes.
• Lead or assist in improvement initiatives and enhancement efforts related to assigned programs.
• Work alongside the Director of Clinical Programs for program development, integration, and expansion within the organization, including CPSP, Health Education, ECM, SDOH, and future clinical programs.
• Develop new initiatives that support resource connections for patients facing SDOH challenges and elevate SDOH as a priority in patient care.
• Assist in creating processes that link patients to pediatric services.
• Manage day-to-day operations of assigned programs, ensuring smooth workflow, timely task execution, and coordination across clinical and administrative departments.
• Work closely with the Director of Clinical Programs to align operational tasks with strategic program goals.
• Collaborate with clinic management to develop, refine, and maintain effective workflows that support patient access and program utilization.
• Ensure productive working relationships with clinical teams and provide technical assistance to support optimal program engagement.
• Oversee corresponding program staff, including responsibilities for hiring, onboarding, training, supervision, coaching, and performance evaluation.
• Foster a supportive environment that promotes professional development, accountability, and high-quality service delivery.
• Assist with internal and external quality assurance audits.
• Ensure compliance with regulatory and grant requirements across all assigned programs.
• Ensure timely collection, analysis, and submission of program data and reports, including ECM and other funded initiatives.
• Support the development of program policies, procedures, and protocols.
• Establish and maintain positive relationships with program funders, ensuring compliance with all grant requirements.
• Travel to service delivery sites and/or necessary locations as needed to support program operations.
• Perform other duties as assigned to meet organizational goals and clinical program needs.

Requirements

CLINICAL PROGRAM MANAGER EDUCATION, TRAINING AND EXPERIENCE

• Bachelor's degree in Public Health, Health Administration, Social Work, Nursing, or related field. Master's Degree, Preferred.
• Minimum of 2-4 years of experience in health education, program development, or a related role. 
• Minimum of 2 years of experience in a lead, senior, or informal supervisory/mentoring role
• Two to three years of experience working with culturally diverse low-income populations  
• Two or more years of experience in a related field.  
• Demonstrated experience with program compliance, data reporting, and quality improvement.
• Computer experience required

CLINICAL PROGRAM MANAGER KNOWLEDGE, SKILLS AND ABILITIES

• Strong understanding of federal, state, and local regulations related to safety-net clinics, reproductive health, maternal/child health, care management, and social-determinants-based services.
• Working knowledge of electronic health records (EHR) systems and data tracking tools.
• Strong leadership and team management skills, including mentoring, training, delegation, and conflict resolution.
• Excellent project management skills with the ability to plan, execute, and evaluate complex clinical initiatives.
• Effective relationship-building skills to foster collaboration across clinical, administrative, and community partners.
• Skilled in time management, organization, and prioritization in a fast-paced, multi-program environment.
• Demonstrates a willingness and ability to work under supervision. 
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), data dashboards, and EHR tools.
• Able to travel and attend professional meetings, conferences, trainings and clinic sites.  
• Oral/written fluency in English/Spanish or English/Armenian, preferred.  
• Knowledge of psycho-social status/risk factors of prenatal and postpartum clients.  
• Knowledge of existing methods of health education interventions and community and patient assessment.  
• Knowledge of linguistic and cultural health education needs of target populations.  
• Knowledge of the principles of CPSP, ECM, SDoH, and CCHC’s Health Education Program including program planning and evaluation.  
• Knowledge of marketing methods and social media.  
• Excellent public speaking, presentation and communication skills.  
• Ability to manage day-to-day operations across multiple clinical programs simultaneously.
• Ability to work collaboratively with the Director of Clinical Programs, and leadership to achieve program goals.
• Ability to assess patient population needs, identify gaps in services, and develop responsive program enhancements.
• Ability to exercise sound judgment, discretion, and decision-making under minimal supervision.
• Ability to guide teams through change, program integration, and workflow redesign.
• Ability to find solutions when barriers are identified.
• Strong documentation skills. 
• Ability to multi-task and prioritize when needed.
• Ability to independently seek out resources and work collaboratively.
• Ability to read, understand, and follow oral and written instructions. 
• Experience and work ethics that support working within a high-functioning, team-oriented environment.
• Demonstrates a willingness and ability to work under supervision.
• Ability to develop and maintain good working relationships with staff.
• Ability to use computers and learn new software programs.
• Excellent interpersonal skills reflecting clarity and diplomacy and the ability to communicate accurately and effectively with all levels of staff and management.
• Demonstrates ability to work in a regulatory climate that includes oversight of state and federal entities, payer contracts etc.
• Possesses the ability to communicate effectively, both verbally and in writing.
• Possesses genuine respect for others and acceptance of their individual social and cultural traits.
• Proficient knowledge of Microsoft Outlook.
• Able to travel and attend professional meetings, conferences, training, and clinic sites. 
• Demonstrate flexibility, enthusiasm, and willingness to cooperate while working with others in multi-disciplinary teams.
• Performs other related duties as assigned.

CLINICAL PROGRAM MANAGER PAY RATE: $70,305 - $72,000/year

CLINICAL PROGRAM MANAGER BENEFITS: 

• Medical, Dental and Vision – 100% paid by Employer
• Life Insurance and Accidental Dismemberment – 100% paid by Employer
• Paid Holidays
• Paid Time Off
• 401K
• 401K Matching
• Flexible Spending Account
• Fringe
• Supplemental Insurance
• Wellness Day

PHYSICAL DEMANDS

Position requires prolonged sitting at a computer, some bending, lifting, stooping, and stretching. Good eye-hand coordination and manual dexterity sufficient to operate a computer keyboard, photocopy machine, telephone, and other office equipment is also required. Employee must have a normal range of hearing and eyesight.

NOTE: The essential job functions for this position include, but may not be limited to those listed in this job description. Employees hired for this position must be able to perform the essential functions of this job without imposing significant risk of substantial harm to the health or safety of themselves or others.

We are committed to providing equal employment opportunities to all applicants, including those with arrest or conviction records. In accordance with the ULAC Fair Chance Ordinance, we will not inquire about or consider criminal history until after a candidate has received a copy of their background check report. All applicants will be evaluated based on their qualifications and ability to perform the essential functions of the job. For more information, please refer to LA County Fair Chance Hiring.