JOB DETAILS

Business Analyst

CompanyStarHub Ltd
LocationSingapore
Work ModeOn Site
PostedMay 24, 2026
About The Company
StarHub is a leading homegrown Singapore company that delivers world-class communications, entertainment, and digital services. With our extensive fibre and wireless infrastructure and global partnerships, we bring to people, homes and enterprises quality mobile and fixed services, a broad suite of premium content, and a diverse range of communication solutions. We develop and deliver solutions incorporating artificial intelligence, cybersecurity, data analytics, Internet of Things, and robotics for corporate and government clients. StarHub is committed to conducting our business sustainably and responsibly. StarHub is named among TIME’s World’s Most Sustainable Companies 2025 and ranked as the world’s most sustainable wireless telecommunication provider on the Corporate Knights Global 100 (2025). StarHub also ranks 187 on the FORTUNE Southeast Asia 500 in 2025. Listed on the Singapore Exchange mainboard, StarHub is a component stock of the SGX iEdge Singapore Low Carbon Index, iEdge-OCBC Singapore Low Carbon Select 50 Capped Index; as well as the FTSE4Good Index series. Visit www.starhub.com for more information.
About the Role

Job Description

Job Description

Role Mission:

We are looking for a Senior Business Analyst to join our Delivery & Business Enablement (DBE) team, supporting StarHub’s Consumer Journeys across the Digital Experience Platform (DXP).  

You will lead the end-to-end requirements lifecycle — from business discovery and stakeholder alignment to supporting solution definition and post-release validation — ensuring delivery teams are enabled with high-quality, testable, and traceable requirements. 

You will play a critical role in shaping digital journeys for key consumer platforms such as the StarHub App and eShop, with a focus on self-service, digital onboarding, usage insights, billing, support, and renewals. 

Responsibilities:

  1. Lead engagement with Consumer Journey Owners and Product Managers to gather strategic business needs 
  2. Translate journey objectives into well-defined functional, non-functional, and data requirements 
  3. Define epics, user stories, process flows, and acceptance criteria in Jira/Confluence 
  4. Ensure documentation traceability from requirement through design, development, and testing 
  5. Drive quality and completeness in backlog readiness across squads 
  6. Partner with QA/QE to define UAT test cases and align test coverage with business intent 
  7. Review and triage defects to validate alignment with requirements and acceptance criteria 
  8. Facilitate sign-off processes for requirements, test outcomes, and post-release validation 
  9. Partner with Journey Owners, CX leads, UX/UI designers, Solution Designers, QA/QE, TPMs and DevOps teams 
  10. Support sprint ceremonies, release planning, and grooming sessions to ensure timely, aligned delivery 
  11. Participate in solution walkthroughs and change impact analysis across multiple domains 

 

Qualifications

Minimum Profile/ Track Record:

  1. 6–10+ years of experience in business analysis or requirements management roles, with proven track record supporting digital consumer platforms (mobile/web) in agile delivery environments 
  2. Bachelor’s or Masters degree in Business, Information Systems, or related field. 
  3. Agile (e.g. SAFe, CSM) or BA certifications (e.g., CBAP) preferred. 
  4. Strong familiarity with backend systems such as CRM, billing, identity, and integration layers 
  5. Hands-on experience with Jira, Confluence, and process modeling tools 
  6. Experience documenting digital journeys, mobile/web self-serve features, or customer portals 
  7. Experience within the telecommunications sector or large-scale customer-facing platform programs is a plus 
Key Skills
Business AnalysisRequirements ManagementDigital Consumer PlatformsAgile DeliveryRequirements LifecycleStakeholder AlignmentSolution DefinitionPost-release ValidationFunctional RequirementsNon-functional RequirementsData RequirementsUser StoriesProcess FlowsAcceptance CriteriaJiraConfluence
Categories
TechnologyData & AnalyticsSoftwareConsultingCustomer Service & Support
Job Information
📋Core Responsibilities
The Senior Business Analyst will lead the end-to-end requirements lifecycle, from discovery to validation, ensuring delivery teams receive high-quality, traceable requirements for key consumer platforms like the StarHub App and eShop. Key duties include engaging with stakeholders to translate objectives into detailed requirements and partnering with QA/QE to define and align testing efforts.
📋Job Type
full time
📊Experience Level
10+
💼Company Size
2822
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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