JOB DETAILS

Customer Service Representative

CompanySutherland
LocationCairo
Work ModeOn Site
PostedFebruary 26, 2026
About The Company
Artificial Intelligence. Automation. Cloud Engineering. Advanced Analytics. For Enterprises, these are key factors of success. For us, they’re our core expertise. We work with global iconic brands. We bring them a unique value proposition through market-leading technologies and business process excellence. At the heart of it all is Digital Engineering services – the foundation that powers rapid innovation and scalable business transformation. We’ve created 363 unique and independent inventions, 250 of which are AI-based and rolled up under several patent grants in critical technologies. Leveraging our advanced products and platforms, we drive digital transformation at scale, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as-a-service” model. For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. With proven strategies and agile execution, we don’t just enable change — we engineer digital outcomes.
About the Role

Company Description

 

 Sutherland is a leading global provider of transformative digital services and solutions, specializing in artificial intelligence, automation, cloud engineering, and advanced analytics. Collaborating with iconic global brands, our market-leading technologies and digital engineering services drive rapid innovation and scalable business transformation. With over 363 unique inventions, including 250 AI-based innovations, we deliver groundbreaking digital outcomes through our seamless "as-a-service" model. Our tailored solutions help optimize business operations, create exceptional experiences, and enable clients to achieve their strategic goals with agility.

Job Description

 Role Description

This is a full-time on-site role, located in Cairo, Egypt, for a Customer Service Representative. Responsibilities include managing inbound and outbound customer interactions to provide support, resolving inquiries efficiently, ensuring customer satisfaction, and identifying opportunities to improve customer experience. 

Qualifications

Proficiency in Customer Service, Customer Support, and ensuring Customer Satisfaction

Ability to enhance Customer Experience and maintain high Customer Service standards

Strong communication, problem-solving, and interpersonal skills

Ability to work on-site in Cairo, Egypt, with a passion for delivering exceptional customer experiences

Fluency in English

Additional Information

Salary starts at 15500 in addition to allowances 

Fully paid training 

Guaranteed KPIs for 3 months 

Social insurance 

Medical insurance 

Key Skills
Customer ServiceCustomer SupportCustomer SatisfactionCustomer ExperienceCommunicationProblem-SolvingInterpersonal Skills
Categories
Customer Service & SupportAdministrative
Benefits
Fully Paid TrainingSocial InsuranceMedical Insurance
Job Information
📋Core Responsibilities
Responsibilities include managing inbound and outbound customer interactions to provide support and resolving inquiries efficiently. The role also focuses on ensuring customer satisfaction and identifying opportunities to improve the overall customer experience.
📋Job Type
full time
📊Experience Level
0-2
💼Company Size
64279
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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