JOB DETAILS
T&T FSC Cash Application Senior Consultant (Japanese) - MY
CompanyDeloitte SEA
LocationManila
Work ModeOn Site
PostedMay 24, 2026
About The Company
To navigate the future with confidence, organizations need to make and act upon the right choices: clear, timely and inspirational choices that deliver growth in a dynamic, disrupted world. Monitor Deloitte’s strategy practitioners combine deep industry insights with cutting edge methods to help leaders resolve their most critical decisions, drive value, and achieve transformational success.
Monitor Deloitte serves as a trusted advisor to our clients, partnering with them to make clear data-driven choices that drive growth and enterprise value amidst significant societal and technological disruption.
Our strategic advisors help catalyze the C-suite agenda to increase growth and de-risk strategic choices while orchestrating complex business transformations and unlocking business agility and sustainable value.
Monitor Deloitte focuses in addressing a variety of management areas, including Strategy and Innovation, Insight & Data, Growth Commercial Strategy, and Transformation & Business Design.
About the Role
Role Summary
Build your career with Deloitte, the world’s largest professional services firm supporting global clients in the Finance Service Center.
We are looking for enthusiastic, customer-focused professionals with strong communication skills to join our growing team.
If you’re seeking a role that is exciting, reliable, and growth-oriented, this opportunity is designed for you.
Key Responsibilities
- Managing Team: Lead and supervise team to achieve performance targets, manage escalations, and improve customer experience.
- Engaging with Customers: Handling inbound/outbound calls with a focus on managing customers collections, billing related queries, and follow up
- Building rapport and responding to customers enquiries in an appropriate manner, offering personalized service with a “can do” attitude. Maintain a professional, empathetic approach with every customer
- Cross-Functional Collaboration: Partner with other functions e.g. Billing team to resolve blockers
Requirements
- Experience in voice customer contacts – This may be in the capacity of a customer service representative, product call centre role, or collections
- Language Skill: Business level proficiency in Japanese language (verbal and written) to support our customer base.
- Managerial Skill: Proven ability to lead, coach, and manage team.
- Experience: Graduate of any degree with at least 4-6 years of relevant work experience preferably in a supervisorial role.
- Systems & Tools (SME): Proficiency with using related solutions and Microsoft Excel.
- Working Arrangement: This is a day-shift role and requires working from the office.
Due to volume of applications, we regret only shortlisted candidates will be notified. Candidates will only be contacted by authorized Deloitte Recruiters via firm’s business contact number or business email address
Key Skills
Cash ApplicationTeam LeadershipPerformance ManagementQuality AssuranceControlsSLA OwnershipKPI ManagementEscalation ManagementStakeholder ManagementProcess ImprovementWorkflow AutomationTrainingOperational Risk ManagementAR LedgerFinance ProcessesERP Proficiency
Categories
Finance & AccountingManagement & LeadershipConsultingAdministrative
Job Information
📋Core Responsibilities
The Senior Consultant will lead daily cash application operations, manage team performance, and ensure strong controls and accurate AR ledger outcomes by owning SLAs and KPIs. Key duties involve team leadership, quality assurance, escalation management, and driving process improvements to reduce unapplied cash.
📋Job Type
full time
📊Experience Level
5-10
💼Company Size
3208
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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