JOB DETAILS

T&T FSC Accounts Receivables Disputes Analyst (Thai) - MY

CompanyDeloitte SEA
LocationManila
Work ModeOn Site
PostedMay 24, 2026
About The Company
To navigate the future with confidence, organizations need to make and act upon the right choices: clear, timely and inspirational choices that deliver growth in a dynamic, disrupted world. Monitor Deloitte’s strategy practitioners combine deep industry insights with cutting edge methods to help leaders resolve their most critical decisions, drive value, and achieve transformational success. Monitor Deloitte serves as a trusted advisor to our clients, partnering with them to make clear data-driven choices that drive growth and enterprise value amidst significant societal and technological disruption. Our strategic advisors help catalyze the C-suite agenda to increase growth and de-risk strategic choices while orchestrating complex business transformations and unlocking business agility and sustainable value. Monitor Deloitte focuses in addressing a variety of management areas, including Strategy and Innovation, Insight & Data, Growth Commercial Strategy, and Transformation & Business Design.
About the Role

Role Summary

Build your career with Deloitte, the world’s largest professional services firm supporting global clients in the Finance Service Center.

We are looking for enthusiastic, customer-focused professionals with strong communication skills to join our growing team.

If you’re seeking a role that is exciting, reliable, and growth-oriented, this opportunity is designed for you.

 

Key Responsibilities

  • Engaging with Customers: Handling inbound/outbound calls with a focus on managing customers collections, billing related queries, and follow up
  • Building rapport and responding to customers enquiries in an appropriate manner, offering personalized service with a “can do” attitude. Maintain a professional, empathetic approach with every customer
  • Cross-Functional Collaboration: Partner with other functions e.g. Billing team to resolve blockers

 

Requirements

  • Experience in voice customer contacts – This may be in the capacity of a customer service representative, product call centre role, or collections
  • Language Skill: Business level proficiency in Thai language (verbal and written) to support our customer base.
  • Experience: Graduate of any degree or non-degree holders with at least 2 years of relevant work experience
  • Systems & Tools (SME): Proficiency with using related solutions and Microsoft Excel.
  • Working Arrangement: This is a day-shift role and requires working from the office.

 

Due to volume of applications, we regret only shortlisted candidates will be notified. Candidates will only be contacted by authorized Deloitte Recruiters via firm’s business contact number or business email address

Key Skills
Accounts ReceivableDispute ManagementDeduction ManagementFinancial AnalysisRoot Cause AnalysisCommunicationNegotiationData AnalysisDocumentation ManagementCredit MemosTrend AnalysisProcess ImprovementERP SystemsMicrosoft ExcelThai Language
Categories
Finance & AccountingAdministrativeConsultingData & Analytics
Job Information
📋Core Responsibilities
This role involves investigating, validating, and resolving customer deductions and disputes within the Finance Service Centre to maximize revenue recovery and drive process improvements. Key duties include conducting root cause analysis, communicating with customers and internal teams, managing documentation, processing credits, and reporting on dispute trends.
📋Job Type
full time
📊Experience Level
0-2
💼Company Size
3208
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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