Community of Hope Program Manager

Description

The Program Manager delivers strategic leadership and oversees daily operations for two Community of Hope Family Resource Centers, ensuring high-quality, coordinated services across both sites. This role includes supervising staff—such as two Site Coordinators—and managing recruitment, hiring, volunteer engagement, program development, and community outreach. 

Working closely with the County of York Human Services Department, Family First Health, Hannah Penn K–8, and additional partners, the Program Manager helps cultivate a collaborative, trauma-informed environment that supports children, families, and community members. 

The Program Manager also leads cross-agency collaboration to strengthen a continuum of services in surrounding school neighborhoods, advancing the shared mission of building strong families, ensuring safe and supported children, and fostering a connected, thriving community

Essential Duties and Responsibilities:

• Upholds and models CPC’s vision, mission, and values. 
• Collaborates with CPC managers to set priorities, analyze data, and implement strategies that advance Community of Hope and broader CPC initiatives. 
• Supports Family Centered Coaching and helps integrate coordinated services across CPC hubs. 
• Analyzes outcomes data and prepares required reports for staff, funders, partners, leadership, and the community; uses insights to strengthen programming. 
• Develops and enhances Resource Center programs and events using a strengths-based, community-responsive approach. 
• Builds strong relationships with families, staff, volunteers, partners, and the education system to support effective collaboration. 
• Maintains productive partnerships, balancing partner needs with the best interests of CPC and the communities served. 
• Monitors key service and community indicators to ensure responsive, culturally relevant service delivery. 
• Oversees accurate, confidential electronic records and ensures compliance with reporting requirements. 
• Reviews Site Coordinators’ documentation and provides guidance to support high-quality service delivery. 
• Performs other duties as needed to advance organizational and community goals.
• Engages effectively with employees one-on-one and in group settings. 
• Identifies problems quickly and applies constructive, solution-focused responses. 
• Conducts fair performance evaluations with appropriate recognition, coaching, or corrective action. 
• Builds positive relationships with employees from diverse backgrounds. 
• Delivers excellent customer service and communicates effectively with diverse internal and external clients. 
• Demonstrates strong leadership, accountability, dependability, professionalism, flexibility, and teamwork. 
• Works at various CPC locations as organizational needs require.

Key Competencies:

• Communication Excellence: Demonstrates clear, concise, and culturally responsive communication in both written and verbal interactions
• Cooperation and Teamwork: Works collaboratively with colleagues, contributing to a positive and productive team environment
• Customer & Community Focus: Provides respectful, timely, and responsive service to families, volunteers, community partners, and staff
• Dependability: Follows through on commitments, meets deadlines, and maintains consistent, reliable performance
• Personal Responsibility: Takes ownership of decisions, responsibilities, and professional growth while modeling integrity and ethical conduct
• Professionalism: Demonstrates integrity, respect, and ethical behavior in all interactions and work practices.
• Flexibility & Adaptability: Responds effectively to changing needs, shifting priorities, and diverse family and program requirements

Requirements

Education and Qualifications: 

• Education & Experience: Bachelor’s Degree in Social Work, Human Services, or a related Social Services field, plus a minimum of three years’ related work experience preferred. Previous supervisory experience is required.
• Program Coordination: Prior coordination experience required. 
• Communication & Organization: Strong written, verbal, and organizational skills. 
• Relationship Building: Proven ability to build positive, professional relationships with diverse individuals. 
• Knowledge Base: Familiarity with family support services, community resources, and best practices in supportive service environments. 
• Technical Skills: Proficiency in Microsoft Office Suite preferred; ChildPlus experience a plus. 
• Language Skills: Bilingual Spanish and/or Haitian Creole strongly preferred. 
• Document Interpretation: Able to read and interpret work-related documents, safety rules, and operating or procedural instructions.

Why Join Us?

At Community Progress Council, Inc., we are committed to fostering a supportive and inclusive environment where every team member can thrive. Join us in making a positive impact on the lives of individuals and families in our community.

Our benefits include, but are not limited to medical, paid dental, and paid vision coverage the 1st of the month after the date of hire, 401(k) retirement plan with 3% match, generous paid time off, 10 company-paid holidays plus 2 floating holidays, and tuition reimbursement for staff.

EOE