Senior Manager, Client Solutions Manager

Overview

YOUR PASSION, ACTIONS & FOCUS is our Strength

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The Senior Manager, Client Solutions, CPS is responsible for business growth with existing manufacturers while ensuring the overall integrity of the CPS program product offerings. The Senior Manager, Client Solutions, CPS will collaborate with internal and external teams to create, manage, and execute the company’s strategic plan to achieve top line revenue objectives.

Remote opportunity supporting our Custom Pharmacy Solutions Business Unit.

Responsibilities

KEY RESPONSIBILITIES:

• Serves as a lead and support for contributors to ensure adherence to best practices guidelines/ SOPs.
• Responsible for maintaining and strengthening overall client relationship including oversight of implementation, proactive communication, ongoing uptake strategies, client retention, manufacturer pull through, plan management including plan utilization analytical reviews, and measurement and adherence to key performance indicators.
• Understands the fundamental structure and internal workings of the Client Solutions team. This includes knowledge of all SOPs, policy and procedures, trainings and guides, business rules, KPIs, CWIs, workflows, reporting requirements, datapass requirements, contracts, systems, databases, vendor relationships, as related to the department and each individual client.
• Facilitates interdepartmental relations and communication as it relates to program operations, including Quality/Compliance, Accounting, IT, Pharmacy Staff, Support Services, Inventory and other departments as needed, in order to establish an understanding of client needs, ongoing program performance, and company goals.
• Handles UAT review for reports, projects, tickets, websites, and other IT related items as needed and provides in depth feedback to the IT team.
• Adhere to and promote company values by performing duties in a manner that is consistent with being a team leader and supports the continued growth of the business.
• Directs and performs aspects of program development, program changes and program deployment including business requirements discovery meetings, development of processes and procedures, specifying set up components, training aides, presentations, creation of SOP’s, Visio workflows, and process flows.
• Responsible for maintaining, updating, and understanding all client to company interactions.
• Monitor performance of all assigned accounts and facilitate timely intervention when appropriate.
• Safeguard against revenue leakage while seeking and maximizing growth opportunities
• Monitor and provide updates on items impacting program financial health
• Keep abreast of the status of client’s programs. Includes high-level variance tracking of schedule and budget and understanding of allocated resources.
• Responsible for the development of QBR slides for assigned accounts.
• Assists in the training and development of new and existing Client Solutions direct reports and other team members.
• Evaluate other business units to further enhance our revenue contribution and opportunities.
• Create a culture that focuses on results, integrity, and teamwork.

The above duties are meant to be representative of the position and not all-inclusive.

Qualifications

MINIMUM JOB REQUIREMENTS:

• Bachelor's Degree or equivalent combination of education and experience
• Five (5) years of work experience in pharmacy, managed care, Medicaid and/or Medicare organizations, pharmaceutical and/or biotech manufacturer, insurance, medical office, or related field
• Two (2) years of client management experience
• Ability to read, write, speak, and understand the English language

PREFERRED EDUCATION AND EXPERIENCE:

• Specialty pharmacy or PBM experience

KNOWLEDGE, SKILLS & ABILITIES:

• Relationship focused, with excellent interpersonal skills for dealing with staff, clients, peers and other departments.
• Proven ability to define, launch and manage complex projects and clients.
• Ability to think innovatively and translate innovative ideas into practical solutions.
• Results-oriented self-starter, with strong sense of ownership and assertive follow-through.
• Excellent time management skills, with ability to adapt to rapidly changing priorities and deadlines.
• Stays abreast of changes in the healthcare industry and how those changes may present opportunities for our business.
• Well-organized and detail-oriented, with ability to successfully prioritize and manage multiple projects.
• Strong communication skills, both verbal and written, to build winning relationships with internal and external stakeholders.
• Must be able to build rapport and collaboration across all organizational levels to enhance the performance of the business unit.
• Can work equally effectively both independently and as part of a team.
• Working knowledge of MS Office, especially Outlook, Word, Excel and PowerPoint

PHYSICAL DEMANDS:

• Business travel is required to support client and/or business meetings
• Extensive manual dexterity (keyboarding, mouse, phone)
• Use of phone for communication
• Sit for prolonged periods of time
• Occasionally lift, carry, and move up to 25 pounds

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

CareTria is an equal opportunity employer.