Description

The Medical Assistant supports Physicians, Advanced Practice Providers, and Registered Nurses in delivering safe, compassionate, and culturally sensitive gastrointestinal and hepatology care. This role ensures efficient clinical operations, high-quality patient experiences, and compliance with all regulatory standards.

Essential Duties & Responsibilities

Patient Care & Clinical Support

• Provide patient-centered care with a focus on safety, quality, and satisfaction.
• Assist with patient intake: greet, take vital signs, biometrics, medical history, allergies, and current symptoms.
• Communicate patient concerns, symptoms, and abnormal findings to the provider.
• Assist with specimens, complete lab requisitions, prepare pick-ups, and update labs with accurate diagnosis codes.
• Perform and support GI procedures including breath tests and capsule endoscopy (pill cam).
• Educate patients on conditions, procedures, and plans of care.

Patient Flow, Communication & Administrative Tasks

• Coordinate smooth and timely patient flow throughout clinic visits.
• Respond promptly to patient questions, refill requests, authorizations, scheduling needs, and referrals.
• Conduct triage calls according to protocol, including sick calls, and follow up with patients regarding treatment plans and      reminders.
• Answer phones, direct calls appropriately, or initiate consult/triage tickets.
• Schedule appointments and enter them accurately in the EHR.

Documentation & Compliance

• Document all patient information accurately in the EHR and close tasks to support continuity of care and meaningful use      requirements.
• Maintain medical charts with complete and current information.
• Ensure orders for labs, imaging, and procedures are submitted, scheduled, and routed to providers promptly.
• Utilize universal precautions and adhere to infection control policies, OSHA, HIPAA, AAAHC, and CDHA standards.

Clinic Environment & Safety

• Maintain an orderly, clean, and safe environment in exam rooms, equipment areas, and patient spaces.
• Restock supplies and dispose of expired items.
• Demonstrate a strong focus on patient safety in every interaction.
• Follow and comply with all organizational safety policies.

Teamwork & Organizational Commitment

• Work collaboratively with clinical team members to support high-quality patient care.
• Uphold CDHA’s mission, contribute to organizational goals, and promote teamwork and service excellence.
• Actively participate in workplace improvements and quality initiatives.

Other duties as assigned within the scope of the role. 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must frequently lift and/or move up to 100 pounds with assistance. Specific vision abilities required by this job include Close vision, Distance vision and Ability to adjust focus. While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand and use hands to finger, handle, or feel. The employee is occasionally required to sit.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Office: Standard office equipment; work usually performed in an office setting free from any disagreeable elements.

· Travel: As required for position.· Office: Standard office equipment; work usually performed in an office setting free from any disagreeable elements.

· Travel: As required for position.

Requirements

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/ and or Experience:

· CNA or CMA certification preferred, but not required. 

· Two year certificate from college or technical school; or minimum of one year related experience and/or training; or equivalent combination of education and experience. 

· Maintains knowledge, skills and abilities through ongoing education. 

· Completes all mandatory reviews/educational required and assigned. 

· One to three years related experience and/or training 

· Participates in performance improvement activities.

· Is actively committed to meeting / exceeding employee expectations / satisfaction in the performance of job functions.

· Maintains compliance with all laws and applicable regulatory requirements. Acts promptly to comply with required changes.

Specialized Knowledge Required – 

· Excellent communication and customer service skills.

· Great attention to detail.

· Proficient with Microsoft Office.