Service Writer
Description
Purpose:
Assist the service manager in maintaining accurate and on-time reports and records relative to the service department’s operation within the dealership.
Responsibilities:
o Fields internal and external customer inquiries to the Service Department
o Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced
o Maintains Service Department filing and records
o Updates customer profiles using equipment, hours, or other information from the customer work orders
o Open and close monthly work orders
o Close all work orders in a timely manner
o Manage employee time records, enter time off as needed
o Bill parts to stock numbers as requested by Store Manger
o Provide back up for telephones
o Maintain workers compensation files and reports
o Submits and tracks all service related warranties
o Other duties as assigned
Requirements
Experience, Education, Skills and Knowledge:
o Basic knowledge of accounting practices
o Ability to use standard desktop load applications such as Microsoft Office and internet functions
o Knowledge of office procedures
o General understanding of mechanical/technical terms is preferred
o High School Diploma or equivalent experience
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