JOB DETAILS

Seminar Operations Specialist

CompanyMedical Air Services Association, Inc
LocationFort Lauderdale
Work ModeOn Site
PostedFebruary 27, 2026
About The Company
No one should have to worry about unexpected bills during or after an emergency. MASA (Medical Air Services Association) is the industry-leading medical transportation coverage provider. We began offering emergency air coverage in 1974. Since then, we've become a pioneer in the medical transport solutions business. Today, we are a global organization with 19 international locations, providing protection for over 2 million customers worldwide. *This material is for informational purposes only and does not provide any coverage. The benefits listed, and the descriptions thereof, do not represent the full terms and conditions applicable for usage and may only be offered in some memberships or policies. Premiums and benefits vary depending on the plan selected. Out-of-pocket amounts vary based upon circumstances, primary coverage, and changes in federal and state laws. For a complete list of benefits, premiums, terms, conditions, and restrictions, please refer to the applicable member services agreement or policy for your state.
About the Role

Description

This is a full-time, onsite position based in Fort Lauderdale, FL


Work Location: 1901 West Cypress Creek Road, Fort Lauderdale, FL 33309

Work Schedule: Monday – Friday, 8:30 AM – 5:00 PM

Pay: $19 per hour, plus benefits


Are you someone who thrives in fast-paced environments, loves solving problems in real time, and takes pride in creating smooth, positive experiences for others? If so, this role could be a great fit for you. As a Seminar Operations Specialist, you’ll be at the heart of ensuring our seminars run seamlessly, supporting both our attendees and our internal teams.


We know the little details matter—and in this role, you’ll be the person who makes sure those details come together to create a big impact.


ABOUT US

MASA has been a leader in emergency medical transportation insurance since 1974. We're not just a company – we're a close-knit team dedicated to "Protecting families with compassion when others don't." Our professional yet friendly company culture fosters collaboration, innovation, and a clear mission that resonates through every role as we support our expanding base of 2+ million members across the United States and the Caribbean. Learn more at https://www.masaaccess.com


WHAT YOU WILL DO

Reporting to our Sr. Manager of Contact Center Operations, your main responsibilities will include:

  • Be the go-to problem solver for escalated calls, using empathy and strong communication skills to resolve concerns.
  • Partner with venue coordinators and field agents to address logistics and keep seminars running smoothly.
  • Step in when a presenter doesn’t show up, quickly mobilizing solutions and alerting the right teams.
  • Manage the seminar reservations inbox, responding to inquiries and fixing booking errors with accuracy and care.
  • Support inbound and outbound calls, especially during high-volume periods, and create new reservations when opportunities arise.
  • Monitor quality issues in our systems, flagging them to ensure the highest standards of service.
  • Collaborate across teams to make sure every seminar experience reflects our commitment to customer service excellence.

WHAT YOU BRING

  • At least 1 year of experience in customer service, call center operations, event coordination, or reservations.
  • Confidence in handling escalated calls or complaints with professionalism and empathy.
  • Strong organizational skills—you know how to juggle multiple priorities without dropping the ball.
  • Problem-solving instincts and the ability to think quickly when the unexpected happens.
  • Clear and professional communication skills, both written and verbal.
  • Comfort with technology, including CRM or lead management systems, email tools, and call handling software.
  • A proactive, team-oriented mindset—you anticipate challenges and work collaboratively to solve them.

WHAT WE WILL PROVIDE YOU

  • A competitive pay rate and comprehensive employee benefits programs, including medical, dental, and vision insurance with highly rated carriers; a 401(k) program with a company match; paid time off; company-paid short-term disability, long-term disability, and basic life insurance; and a free MASA membership.
  • A professional and friendly company culture that supports a clear mission: "Protecting families with compassion when others don’t."
  • An opportunity to unleash your expertise and create a lasting impact on our journey of growth and success!

WHY WE THINK YOU’LL LOVE THIS OPPORTUNITY

At MASA, our work is guided by our ACCTT values--Accountability, Compassion, Customer Service Excellence, Trust, and Teamwork. In this role, you’ll see those values come to life every day as you:

  • Play a critical part in making sure people’s seminar experiences feel seamless and professional.
  • Work alongside supportive colleagues who collaborate to solve problems and celebrate wins together.
  • Gain experience in event operations, customer service, and problem resolution--all in one role.
  • Join an organization that values your ability to stay calm under pressure and turn challenges into solutions.

This is a fully onsite role at our Fort Lauderdale office, where you’ll be surrounded by a dynamic team environment. If you’re ready to combine your customer service skills with event operations expertise, we’d love to hear from you.


#LI-DNI #cypressjobs

Key Skills
Problem SolvingCommunicationEmpathyLogistics CoordinationReservations ManagementCall HandlingQuality MonitoringOrganizational SkillsCRMLead Management SystemsProactive MindsetTeamwork
Categories
Customer Service & SupportAdministrativeHospitality
Benefits
Medical InsuranceDental InsuranceVision Insurance401(k) Program With A Company MatchPaid Time OffCompany-Paid Short-Term DisabilityCompany-Paid Long-Term DisabilityCompany-Paid Basic Life InsuranceFree MASA Membership
Job Information
📋Core Responsibilities
The specialist will serve as the primary problem solver for escalated calls, partnering with venue coordinators and field agents to manage seminar logistics and swiftly address issues like presenter no-shows. Responsibilities also include managing the seminar reservations inbox, handling high-volume calls, and monitoring system quality issues.
📋Job Type
full time
📊Experience Level
0-2
💼Company Size
405
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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