Host/Server

Description

The Host/Server position at Hog Island Oyster Co. (HIOC) is an integral member of the restaurant team and sets the tone of the restaurant, creating authentic experiences for our guests. For this role, you should have strong organizational and interpersonal skills to ensure our guests have a positive dining experience from the moment they arrive until their departure.

You will be responsible for greeting guests, providing accurate wait times, escorting customers to the dining and bar areas, and assisting with side work such as polishing silverware or folding napkins.

You will also be responsible for taking orders, serving food and beverages, checking on guest satisfaction, answering questions about the menu and food, processing payments, communicating orders with the kitchen staff, and assisting with customer service and cleaning.

DUTIES AND RESPONSIBILITIES 

• Assisting the guests' needs 
• Filling in where needed to ensure guest service standards and efficient operations. 
• Complete knowledge of the menu and able to make suggestions based on guest preferences 
• Ensure the timely and accurate serving of orders, offering promotional menus and other  additional services. 
• Set up and breakdown of tables 
• Keeping all tables and eating spaces clean and tidy 
• Ensure that all equipment is being kept clean and in excellent working condition 
• Be knowledgeable of restaurant, rules and procedures 
• Communicate in a timely manner, while being open and respectful 
• Taking reservations and managing wait times 
• Seating guests and distributing menus 
• Handling to-go orders 
• Adhere to all relevant health department rules/regulations and all customer service  guidelines 
• Helping complete any and all side work 
• Other duties as assigned  

Requirements

 SKILLS AND EXPERIENCE 

• Restaurant Experience a Must – 1 year serving experience a plus 
• Excellent Communication Skills 
• Time-management and Multitasking  
• Communication and Listening Skills 
• Computer Skills 
• Patience and Composure 
• Exceptional Service Skills 
• Excellent Customer Service 
• Team Player 
• Customer-centric 
• Ability to have fun 
• Food Safety  

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an  employee to successfully perform the essential functions of this job. Reasonable  accommodations may be made to enable individuals with disabilities to perform the essential  functions. 

• Employee is regularly required to talk or hear. 
• Employee is frequently required to stand, walk, squat, bend, stoop, and reach with 
• hands and arms. 
• Able to walk on hard and uneven slippery surfaces. 
• Specific vision abilities required by this job include close vision, distance vision, color  vision, peripheral vision, depth perception and ability to adjust focus.  
• This position requires the ability to occasionally lift office/restaurant equipment, products  and supplies, up to 50 pounds. 

WORK ENVIRONMENT 

• The work environment characteristics described here are representative of those an employee  encounters while performing the essential functions of this job.  
• The noise level is high, typical of a restaurant environment and workspace is shared with  other staff and customers. 
• Entails a fast paced, frequently changing environment in which interruptions are  considered normal; 
• Minimal exposure to physical risks such as operating dangerous equipment or working with chemicals; 
• Constant exposure to possible food allergens such as milk, egg, peanut, tree nuts, fish,  shellfish, wheat, and soy; 
• Moderate exposure to unusual elements such as extreme temperatures, dirt, dust,  fumes, smoke, unpleasant odors, and/or loud noises; and 
• Chemicals known to the State of California to cause cancer or birth defects or other  reproductive harm may be present in foods or beverages sold or served here. 

PLEASE NOTE: This job description is intended to convey information essential to understanding the  scope of the Host/Server position and it is not intended to be an exhaustive list of skills, efforts, duties,  responsibilities or working conditions associated with the position.  

**Must be able to work on weekends**