JOB DETAILS

Front Office Manager

CompanyAccorHotel
LocationMumbai
Work ModeOn Site
PostedMarch 2, 2026
About The Company
We are Accor We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world. We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts. Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
About the Role

Company Description

 

Accor is a multinational hospitality company headquartered in France. It's one of the largest hotel groups globally and operates in over 100 countries. Accor was founded in 1967 by Paul Dubrule and Gérard Pélisson. It initially focused on the motel-hotel market in France and expanded internationally in the 1970s and 1980s. Over the years, it has grown through acquisitions and diversification. Accor operates a wide range of hotel brands covering various segments of the market, from luxury to budget. Some of its well-known brands include Sofitel, Raffles, Fairmont, Novotel, ibis, Mercure, and many others.

Job Description

We are seeking a dynamic and experienced Front Office Manager to join our team in Mumbai, India. As the face of our hotel, you will lead the front office operations, ensuring exceptional guest experiences and maintaining the highest standards of service.

  • Oversee all front office operations, including reception, concierge, and guest services
  • Develop and implement strategies to enhance guest satisfaction and loyalty
  • Manage and train front office staff, fostering a culture of excellence and teamwork
  • Ensure smooth check-in and check-out processes, resolving any issues promptly and efficiently
  • Collaborate with other departments to provide seamless guest experiences
  • Monitor and analyze key performance indicators, implementing improvements as needed
  • Handle guest complaints and feedback with professionalism and empathy
  • Manage front office budgets and financial performance
  • Stay updated on local events and attractions to provide informed recommendations to guests
  • Ensure compliance with all hotel policies, procedures, and safety regulations
  • Participate in pre-opening activities and system implementations as required

Qualifications

  • Proven experience as a Front Office Manager in luxury hospitality
  • Bachelor's degree in Hospitality Management or related field
  • Strong leadership skills with the ability to inspire and motivate a team
  • Excellent communication and interpersonal skills
  • Demonstrated ability to provide exceptional customer service
  • Proficiency in hotel management software and systems
  • Detail-oriented with strong organizational and multitasking abilities
  • Ability to remain calm and composed under pressure
  • Excellent problem-solving skills and decision-making abilities
  • In-depth knowledge of hotel operations and industry best practices
  • Flexibility to work varying shifts, including weekends and holidays
  • Familiarity with local tourism trends and attractions in Mumbai (preferred)
  • Experience in pre-opening or system implementations (preferred)
  • Job-Category: Rooms
  • Job Type: Permanent
  • Job Schedule: Full-Time
    • Key Skills
    LeadershipGuest SatisfactionStaff TrainingCheck-In/Check-OutInterdepartmental CollaborationPerformance MonitoringComplaint ResolutionBudget ManagementHotel Policies ComplianceSystem ImplementationCustomer ServiceOrganizational SkillsProblem-SolvingDecision-MakingHotel OperationsShift Flexibility
    Categories
    HospitalityManagement & LeadershipCustomer Service & SupportAdministrative
    Job Information
    📋Core Responsibilities
    The Front Office Manager will lead all front office operations, including reception and concierge services, focusing on ensuring exceptional guest experiences and maintaining high service standards. Key duties involve developing strategies for guest satisfaction, managing and training staff, and ensuring smooth check-in/check-out processes.
    📋Job Type
    full time
    📊Experience Level
    5-10
    💼Company Size
    98126
    📊Visa Sponsorship
    No
    💼Language
    English
    🏢Working Hours
    40 hours
    Apply Now →

    You'll be redirected to
    the company's application page