Office Manager

Description

Bliley’s Funeral Homes & Cremation Center

For more than a century, Bliley’s has stood for service, trust, and professionalism. As we continue to grow, joining our team means being part of a legacy of care and a culture where every associate contributes to the experience families remember. We seek individuals who hold themselves to a high standard and find meaning in helping others. 

Summary of Job Function:
The Office Manager is responsible for overseeing the administrative functions of the location, providing a consistent office presence during normal business hours, Monday – Friday. This role oversees the location schedule, works with the arranging Directors and Location Manager to complete administrative details of funeral arrangements, and has primary responsibility for answering phone calls (supported by the rest of the team). This role does not involve direct contact with deceased persons or cremated remains; however, the office is located within a funeral home environment where proximity to such areas is routine.

Primary Duties & Responsibilities:

Oversight of Back Office Space

• Maintaining a neat and organized workspace
• Answering and directing all incoming phone calls, taking messages, providing information to callers, and forwarding messages as appropriate. This includes taking first calls (notifications of death) from families, hospitals, police, nursing homes, and hospice units.
• Ordering and maintaining supplies
• Checking all emails regularly throughout the day and following up accordingly
• Overseeing flower desk & getting supplies ready for families
• Assisting with overall scheduling and staffing of services and arrangements
• Other duties as assigned

Administrative Aspects of Funeral Arrangements

• Entering information into Passare (funeral arrangement application)
• Communicating times of ceremonies with the Dispatcher and Switchboard Operator
• Processing payments
• Processing life insurance policies
• Completing check request forms and submitting them to the business office
• Contacting ministers, churches, and cemeteries
• Ordering military honors and scheduling burials at Arlington National Cemetery
• Ordering police escorts for processions
• Ordering caskets, vaults and associated sales/personalization items
• Arranging and ordering food for receptions
• Submitting obituaries and adding them to the website
• Managing and finalizing video tributes
• Creating Boxcast Livestream Links and downloading to USB when complete
• Purchasing and downloading music to CDs and USBs
• Entering information to “Make It Personal” for FloralXpress for making flower books
• Creating door cards
• Entering information to Virginia Electronic Death Registry (EDRS) System
• Contacting doctors for signatures on death certificates
• Ordering certified death certificates from local health departments
• Completing tasks in an orderly manner and each afternoon roll tasks to next day if applicable

Requirements

• Bachelor’s degree preferred; High School Diploma or GED required
• At least two years' previous experience as an office manager (preferred)
• At least two years’ previous experience in office administration required, including answering a multi-line telephone and using standard office equipment
• Experience with Microsoft suite (Word, Outlook, Excel, SharePoint, Teams) strongly preferred
• Exceptional administrative and organizational skills, including data entry and schedule management
• Significant ability to work independently to complete tasks and meet deadlines. Ability to multi-task within job responsibilities
• Strong attention to detail
• Excellent oral and written communication and interpersonal skills
• Ability to maintain confidentiality and professionalism
• Regularly required to stand, sit, walk, reach, bend, lift, listen, talk and perform computer keyboarding. May need to transport items weighing up to 25 pounds

Work Schedule: 

This is a full-time, exempt position with a Monday – Friday, business hours schedule. Availability to be on call when business needs arise is required.

Bliley's is an Equal Opportunity Employer and is committed to creating an inclusive workplace. We make employment decisions without regard to race, color, or status under applicable law.
 
We comply with the ADA and provide reasonable accommodations to qualified individuals with disabilities. If you need assistance or accommodation during the hiring process or while employed, please contact Human Resources.