JOB DETAILS
IT Help Desk Associate
CompanyDynasty Financial Partners, LLC
LocationSt. Petersburg
Work ModeOn Site
PostedMay 15, 2026
About The Company
Dynasty Financial Partners works exclusively with a select group of truly independent advisors of integrity to help them better serve their clients while ultimately growing their business and enterprise value. We are the industry advocate for advisors and accomplish this through aligned business interests with our Network Partners, a shared set of values that drive a connected Community, and a common vision to be forward looking leaders within the wealth management industry and advocates for the advancement of financial education and literacy across the country.
With the power of our people, processes, partners and platform, their businesses have the potential to run more profitably and grow faster. We offer access to flexible capital solutions to help advisors develop, expand, and scale their business. We also provide M&A support to firms looking to grow inorganically or to plan for succession. Through a strategic and cultural partnership that we foster with each of our Network firms, we seek to enhance their enterprise value and accelerate their growth. We accomplish this through our proprietary core service model that provides middle and back office support in the areas of Finance, Technology, Marketing, Compliance, Practice Management, Investments, Consulting and Community.
Headquartered in St. Petersburg, Florida, and with four offices across the country, the Dynasty team powers the industry’s most rewarding opportunity for entrepreneurial independent advisors of integrity.
Visit our website for more information: www.dynastyfinancialpartners.com
Follow us on Twitter: @DynastyFP
Subscribe on Youtube: http://bit.ly/1MKXhC8
*Please note: Dynasty does not conduct any business on any social media platform. Also, Dynasty will never ask you to send personal or financial information (such as account numbers, passwords, or Social Security numbers) over social media platforms.*
About the Role
Description
JOB OVERVIEW:
Dynasty Financial Partners is seeking a motivated, self-starting IT Support Specialist to join our Technology team. Based in our St. Petersburg office, you'll serve as a critical resource for our employees—delivering hands-on technical support locally while providing remote assistance to team members across our other offices. This role offers the opportunity to work across a broad technology landscape, from day-to-day troubleshooting to infrastructure administration and cybersecurity initiatives.
REQUIREMENTS:
End-User Support
- Deliver first and second-tier technical support to Dynasty employees, both onsite and remotely
- Troubleshoot hardware, software, and connectivity issues across workstations, mobile devices, printers, phones, and web conferencing tools
- Translate complex technical issues into clear, understandable guidance for non-technical users
Systems & Infrastructure Administration
- Assist with server administration tasks including user and group management, security permissions, group policies, and resource monitoring within Active Directory and Azure Active Directory
- Configure, maintain, and troubleshoot internal infrastructure including servers, routers, switches, firewalls, and security updates
- Monitor datacenter and cloud environment health using existing tools; build, test, and maintain servers as needed
Microsoft Ecosystem Management
- Administer and support Microsoft technologies including Exchange, Microsoft 365, SharePoint, Intune, and Autopilot
- Troubleshoot email issues such as bounce-backs, spam filtering, transmission failures, and mobile app configurations
- Able to navigate and troubleshoot GenAI content
Asset & Lifecycle Management
- Manage technology assets, deploy system images, and ensure compliance with firm policies
- Execute onboarding and offboarding procedures, including workstation deployment and decommissioning
- Support routine updates, patches, and hardware lifecycle planning
Security & Compliance
- Assist in monitoring, maintaining, and implementing cybersecurity policies and solutions across the internal environment
Collaboration & Projects
- Partner with external MSPs, hardware vendors, and software providers to resolve issues and implement solutions
- Collaborate with internal departments on cross-functional technology initiatives
- Travel occasionally throughout the United States to support Dynasty network firms with IT projects
- Respond promptly to critical incidents as needed
Requirements
REQUIREMENTS:
Experience & Certifications
- 1–2 years of experience in an internal IT support or Helpdesk role
- CompTIA, Microsoft, and/or Cisco certifications are a plus
Technical Skills
- Strong understanding of desktop hardware, operating systems, and diagnostic tools
- Proficiency with Microsoft Office, Outlook, and mobile device configuration and support
- Experience administering Microsoft 365 and related admin portals
Foundational knowledge of networking principles, including:
- Client-server architecture, switching, and TCP/IP protocols (DNS, WINS, DHCP, routing)
- CAT cabling, wireless security, and firewall technologies
- OSI Model fundamentals
- Entry-level Active Directory and/or Entra experience with the ability to perform basic user account administration
- Familiarity with troubleshooting network connections, web conferencing, and Wi-Fi issues
- Exposure to Fortinet and Cisco Meraki hardware is ideal
- Experience with management tools such as NinjaOne, Intune, Microsoft 365 Admin Centers, and PowerShell are a plus
Process & Framework Knowledge
- Ability to follow and execute process-driven workflows
- Familiarity with ITIL framework principles
BENEFITS
- Health Insurance
- Dental insurance
- Vision insurance
- Retirement plan 401(k)
- 401(k) matching
- Paid Time Off
- FSA/HSA benefits plans
- Disability benefits
- Voluntary Life Insurance
- Basic Life Insurance
EQUAL EMPLOYMENT OPPORTUNITY: Dynasty Financial Partners is committed to providing equal employment opportunities and ensuring that all employment-related decisions are made without regard to race, color, sex, age, national origin, religion, physical or mental disability (unrelated to the ability to perform job duties) veteran status, or any other protected status under applicable law.
Key Skills
End-User SupportHardware TroubleshootingSoftware TroubleshootingActive DirectoryAzure Active DirectoryServer AdministrationMicrosoft 365SharePointIntuneAutopilotCybersecurity PoliciesNetworking PrinciplesTCP/IPFirewall TechnologiesPowerShellITIL Framework
Categories
TechnologyCustomer Service & SupportSecurity & SafetyAdministrative
Benefits
Health InsuranceDental InsuranceVision InsuranceRetirement Plan401(k)401(k) MatchingPaid Time OffFSA/HSA Benefits PlansDisability BenefitsVoluntary Life InsuranceBasic Life Insurance
Job Information
📋Core Responsibilities
The IT Support Specialist will deliver first and second-tier technical support onsite and remotely, troubleshooting hardware, software, and connectivity issues across various endpoints. This role also involves assisting with system and infrastructure administration, including user management in Active Directory and monitoring cloud environments.
📋Job Type
full time
📊Experience Level
0-2
💼Company Size
225
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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