Assistant General Manager

Description

Keystone Pacific Property Management, LLC is a prestigious property management firm headquartered in Irvine, CA, with offices throughout Northern and Southern California, Colorado, and Idaho. Since 1982, we have led the way in providing superior customer care for our clients in planned-unit developments, condos, mixed-use, commercial, new project developments, large-scale onsite communities, and master-planned community associations.

We have an excellent opportunity for an experienced Assistant General Manager to join our amazing environment with an opportunity for continuous growth and development. For more information, please read below!

Summary: The Assistant General Manager is responsible for designing and implementing a wide variety of lifestyle activities, including workshops, clubs, and special community events. This role will also be responsible for providing support and assistance to the General Manager with the completion of other management obligations, including having the authority to make decisions in managing the community in the GM’s absence 

Why Join Keystone?

Keystone is a company dedicated to empowering our team members to improve people’s lives beyond expectations. We set ourselves apart by providing an excellent level of service to our team members and clients.

As a member of our team, your talents will be nurtured, and your contributions will be supported in a value-based environment that fosters the type of professional quality our customers have come to rely upon.

We provide an environment for people that nurtures leadership and promotes personal success and rewards those who exceed expectations. We foster a culture of open feedback and continuous growth.

We're thrilled to share that Keystone is officially certified as a Great Place to Work! This recognition reflects our commitment to fostering a positive and supportive work environment where everyone can thrive. We invite you to learn more about what makes Keystone special by checking out our certification details here.

What We Offer:

• Competitive Salary
• Hybrid and Flexible working arrangements
• Work-Life Balance
• Opportunities for Career Growth
• Training and Mentorship from Successful Leaders in the HOA Industry
• Support for Continued Education
• Cell Phone Stipend
• Mileage Reimbursement
• Medical (HMO and PPO), Dental, and Vision
• Flexible Spending Account
• Pet Savings
• Pre-Paid Legal
• Employer Paid Basic Life/AD&D Insurance
• Voluntary Life and Short-Term Disability Insurance
• Free Employee Assistance Program
• 401(k) Retirement Plan with Company Match
• Financial and Health/Wellness Education
• Bereavement and Mandated Leave of Absence Applicable
• Paid Time Off (PTO)
• 12 Paid Holidays (Floating Holiday/Half Days/Early office closure before certain major holidays)

Requirements

Essential Job Duties and Responsibilities:

• Provide an exceptional customer experience for residents and their guests, making them feel welcome.
• Assist with updating customer accounts in the property management software to ensure accurate records.
• Purchase equipment and supplies within the approved budget.
• Enforce all HOA rules and regulations with regard to membership, facilities, park, and amenities effectively and courteously at all times (including summer pool monitoring).
• Assist the General Manager with daily oversight, communication, and protocols for the community and the Board. 
• Collect weekly announcements from the HOA, Committees, and Clubs and format and distribute the weekly eblast email to the community.
• Maintain the HOA website working in coordination with the Webmaster.
• Manage the upcoming events community home page communication.
• Manage the entire Private Event booking process.
• Manage the HOA Club protocol with registration and scheduling.
• Support e-newsletter creation, including the solicitation for newsletter content monthly.
• Write materials on HOA activities and events for distribution to the residents.
• Research, develop, plan, implement, and evaluate a variety of lifestyle activities to meet the needs of the community.
• Promote and market all recreational offerings to our community, including website promotions
• Book appropriate amenities and secure equipment for all offerings
• Keep residents updated on the status of offerings, including set-up/take-down requirements.
• Recruit and manage instructors, volunteers, and team members for all recreational offerings
• Work within the programs and events budgets. Submit annual budget justification as programs are implemented.
• Write, edit, and produce calendars/brochures of all HOA events and meetings.
• Review, confirm, and submit invoices for payment.
• Maintain accurate, detailed records of all recreational programs.
• Assist the General Manager with the preparation and monitoring of the annual operating budget for recreation revenue and expenses.
• Obtain feedback from participants and conduct community engagement to guide future planning.
• Practices and adheres to Keystone’s Core Values, Mission, and Vision.
• Any additional job duties as required by the supervisor. 

Qualification Requirements: 

• Must possess a valid Driver’s License and maintain a clean DMV record.
• Must have reliable transportation and the ability to drive to and from communities.
• Experience in overseeing recreational programs and events preferred.
• Excellent client service orientation. Responsive, follows up, and closes the loop with clients. 
• Strong computer skills. Proficient in MS Office, such as TEAMS, Outlook, Word, Excel, PowerPoint, and HOA software experience.
• Strong attention to detail.
• Ability to maintain a positive attitude.
• Possess strong leadership and collaboration skills. 
• Excellent interpersonal, influencing, and relationship-building skills.
• Strong verbal and written communication.
• Effective organizational and time management skills. Ability to manage multiple tasks and priorities and meet deadlines. 
• Demonstrate strengths in working independently and in a team environment.
• Willingness to work on a flexible schedule.
• Verifiable references.
• Able to pass a background check. 

Education and/or Experience:

• 2 or more years of experience working in a facilities or events-related role 
• High School Diploma or GED required. 
• Bachelor’s Degree desired 

Work Environment:

The work environment and physical demands described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

• Ability to drive to communities.
• Ability to sit, stand, and operate business equipment. 
• Typical office environment with low-level noise exposure.

We invite you to view our LinkedIn, Instagram, and Facebook to get an inside look at what Keystone is all about! Check out our website at www.kppm.com. Click on “Careers” and stay connected!

Reasonable accommodation will be provided for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system, send an email to hr@keystonepacific.com for assistance. Please include a description of your requested accommodation, your name, and contact information. Note: This email address is not for general employment inquiries. Keystone will not respond to inquiries that are not related to the accessibility of the online application system by individuals with disabilities.

Keystone Pacific Property Management, LLC is an equal-opportunity employer. All applicants will be subject to a Background and DMV Check.