ICQA

Description

Position Summary

The Warehouse Inventory Control Associate supports inventory accuracy and operational readiness by executing daily inventory control and quality assurance tasks. This role partners with warehouse operations, receiving, shipping, and leadership teams to ensure system inventory matches physical inventory, defects are identified and corrected, and product flows efficiently through the facility while maintaining high standards for quality, organization, and safety.

Key Responsibilities

Inventory Accuracy & Control

• Perform cycle counts, location audits, and inventory reconciliations based on daily/weekly ICQA plans.
• Research and resolve inventory variances by validating product, quantity, lot/serial, expiration dates, and location data.
• Execute inventory adjustments in the WMS per defined approval controls and documentation standards.
• Investigate and correct root causes of recurring inventory errors (e.g., mis-slots, mis-picks, receiving discrepancies, labeling issues).
• Support physical inventory events (annual/quarterly) including count prep, execution, and post-inventory reconciliation.

Operational Support & Continuous Improvement

• Partner with operations to reduce defects and improve accuracy (e.g., picking/put away errors, overages/shorts).
• Track and report defect trends, recurring variances, and audit outcomes; recommend corrective actions.
• Assist with training/coaching of associates on inventory accuracy practices and standard work (as assigned).
• Participate in Kaizen/CI activities to improve inventory processes, reduce waste, and increase throughput.

Systems, Documentation & Reporting

• Use WMS/RF scanners to perform transactions (moves, counts, holds, adjustments, research tasks).
• Maintain accurate logs and documentation for audits, variances, inventory moves, and quality findings.
• Prepare routine metrics and reports (daily/weekly) including count accuracy, defect rates, and inventory aging.

Safety & Compliance

• Follow all safety policies including PPE, equipment operation rules, and hazard reporting.
• Operate material handling equipment (MHE) if certified/authorized (e.g., pallet jack, forklift, reach truck).
• Maintain compliance with company policies and any applicable regulatory requirements (e.g., food/medical-grade handling where applicable).

Requirements

Required Qualifications

• High school diploma or equivalent (GED).
• 1+ year experience in warehouse operations, inventory control, quality, receiving, or shipping preferred. 
• Demonstrated ability to use RF scanners and basic warehouse systems.
• Basic computer proficiency (email, spreadsheets, data entry) and comfort working in WMS environments.
• Strong attention to detail with ability to follow SOPs and maintain accurate records.
• Effective communication skills and ability to collaborate across teams.
• Ability to work in a fast-paced environment and prioritize tasks based on daily operational needs.

Physical & Work Environment Requirements

• Ability to stand/walk for extended periods; frequent bending, reaching, and lifting.
• Ability to lift up to 50 lbs independently (or per site policy) and handle repetitive motions.
• Work performed in a warehouse environment with varying temperatures, noise, and forklift traffic.
• Must be able to read labels, distinguish product markings, and safely use scanning equipment.

Performance Measures 

• Cycle count completion rate and timeliness.
• Count accuracy and variance reduction over time.
• Defect identification rate and corrective action closure.
• Audit scores (bin/location quality, process compliance).
• Reduction in repeat errors and improved inventory accuracy.

Disclaimer 

This job description is not intended to be all-inclusive. The associate may perform other related duties as assigned to meet business needs.

The Above statements reflect the general details necessary to describe the principal functions.

of the occupation described and shall not be construed as a detailed description of all the work requirements that may be inherent in the occupation.