JOB DETAILS

Customer Service Representative I, Wholesale Division

CompanyAlaska Mill and Feed
LocationAnchorage
Work ModeOn Site
PostedMarch 14, 2026
About The Company
From our humble beginnings over 60 years ago, Alaska Garden & Pet Supply and Alaska Mill Feed and Garden Center has steadily grown into a local company that employs 60 employees. We strive to offer exceptional service, fair prices and an overall good experience for every customer on every visit. These are the core values established by our founders, the Donatello Family. Alaska Garden & Pet Supply currently operates a garden and pet wholesale distribution business; manufacturing facilities for animal feed, fertilizer, ice melt, wild bird seed; and the Alaska Mill & Feed retail store. The Company’s strong emphasis on customer service, quality products (many of which are made in Alaska by Alaska Garden & Pet Supply), and competitive prices have helped cultivate the family-owned business from a very small beginning in one man’s garage to a large, local company that employs over sixty people. We are proud to serve the entire State of Alaska and to be trusted by pet and garden lovers for over 60 years. As of 2016, we are proud to now be employee owned. Alaska Mill Feed and Garden Center is over 10,000-square-feet of retail store space offering the best selection of premium pet food, supplies, treats, toys, beds, pet supplements, and much more. In addition, our store features unique gifts, a wild bird center, a complete garden center, and housewares. Seasonally, we feature pumpkins and fresh cut Christmas trees.
About the Role

Description

Founded in 1950, Alaska Mill & Feed has proudly served Alaska’s farmers, ranchers, and pet owners for decades, delivering high-quality feed products and supplies to communities across the state and providing quality goods and services for your pet and rural living needs! We encourage you to consider joining our knowledgeable staff today while enjoying a friendly work-life balance!


JOB RESPONSIBILITIES & DUTIES

  • Provide front-line customer service to wholesale delivery, will-call, bush and walk-in customers
  • Receive and process customer requests, including price quotes, orders, adjustments and cancellations
  • Perform accurate data entry for orders and transactions
  • Review and verify invoices for pricing and order accuracy. Make corrections as needed.
  • Monitor customer accounts to identify past-due balances and credit limit concerns
  • Track and report inventory issues including out-of-stock items
  • Facilitate the flow of paperwork between the warehouse and office, including invoices, tracing documents and filing
  • Manage outgoing mail ensuring accurate postage and proper handling
  • Provide administrative and project support to management and the sales team
  • Exhibit an ability to receive feedback, adapt to new processes and continuously develop skills
  • Demonstrate the ability to collaborate, communicate well and effectively relay information with an emphasis on developing positive professional relationships
  • Practice punctual and reliable attendance
  • Perform other duties as assigned

Requirements

JOB REQUIREMENTS

  • High school diploma or equivalent
  • 3+ years of professional office experience, including prior sales and/or customer service experience. 
  • Comfortable working in a fast-paced, high-volume environment
  • Strong customer service orientation with professional phone etiquette.
  • Highly organized and detail-oriented, with the ability to effectively multitask and meet deadlines
  • Proficiency in Microsoft Office 
  • Pass a pre-employment drug screen and background check as a condition of employment 
  • Ability to lift, carry, push and pull up to 50 pounds. Regularly bend, stoop, reach, walk extended distances and climb stairs


PREFERRED QUALIFICATIONS

  • Wholesale distribution and logistics experience
  • Experience with POS systems is a plus.


SCHEDULE

This is a full-time, in person, 40 hours per week position. Monday through Friday, 8:00 a.m. – 5:00 p.m. 


COMPENSATION & BENEFITS

$20.00 -$23.00/hour. After meeting eligibility requirements, benefits include:

  •  Medical Insurance*
  • Dental Insurance
  • Life Insurance
  • Long-Term Disability Insurance
  • Paid Vacation**
  • Sick Pay
  • 9 Paid Holidays
  • 401(k) Retirement Match
  • Employee Discounts 
  • Dependent Tuition Reimbursement
  • Employee Assistance Program
  • Employee Profit Sharing

*100% employer-paid for   employee coverage. **Two to six   weeks annually, depending on the length of full-time service.

Key Skills
Customer ServiceData EntryOrder ProcessingInvoicingInventory TrackingCommunicationCollaborationAdaptabilityMicrosoft OfficePhone EtiquetteOrganizationMultitaskingDetail-OrientedLiftingAdministrative Support
Categories
Customer Service & SupportAdministrativeLogisticsSales
Benefits
Medical InsuranceDental InsuranceLife InsuranceLong-Term Disability InsurancePaid VacationSick PayPaid Holidays401(k) Retirement MatchEmployee DiscountsDependent Tuition ReimbursementEmployee Assistance ProgramEmployee Profit Sharing
Job Information
📋Core Responsibilities
This role involves providing front-line customer service to various customer types, including wholesale delivery, will-call, bush, and walk-in clients, while accurately receiving and processing requests such as quotes, orders, adjustments, and cancellations. Responsibilities also include performing accurate data entry, reviewing invoices, monitoring accounts for past-due balances, tracking inventory issues, and facilitating paperwork flow between the warehouse and office.
📋Job Type
full time
💰Salary Range
$20 - $23
📊Experience Level
2-5
💼Company Size
18
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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