Mail Center Manager - San Francisco, CA

<p style="margin-top:0in;margin-right:0in;margin-bottom:7.5pt;margin-left:0in; background:white;">We are looking for a professional, upbeat <strong>Mail Center Manager</strong> to work in our <strong>San Francisco, California</strong><strong>&nbsp;office</strong><strong>.&nbsp;</strong>There will be a <strong>two-week paid training</strong>, starting on Day 1<strong>.</strong></p><div><strong><br></strong></div><div><strong>This position is NOT remote and requires you to work in the office, Monday - Friday 9:00 - 5:00pm.</strong></div><div><strong><br></strong></div><p style="margin-top:0in;margin-right:0in;margin-bottom:7.5pt;margin-left:0in; background:white;">To excel in this role, you should be comfortable working independently, speaking with clients on the phone and in person, able to think on your feet and have a positive, team-oriented attitude. If you enjoy assisting customers and want to make a career of it, this could be a great opportunity for you!</p><p style="margin-top:0in;margin-right:0in;margin-bottom:7.5pt;margin-left:0in; background:white;">Responsibilities will include, but are not limited to the following:</p><ul><li style="margin-top: 0in; margin-right: 0in; margin-bottom: 7.5pt; background: white;">Receive mail, scan into software and file appropriately</li><li style="margin-top: 0in; margin-right: 0in; margin-bottom: 7.5pt; background: white;">Upon customer direction, discard, shred, open &amp; scan contents of mail and / or forward to an alternate location</li><li style="margin-top: 0in; margin-right: 0in; margin-bottom: 7.5pt; background: white;">Answer inbound calls and in person inquiries from customers in a prompt and professional manner</li><li style="margin-top: 0in; margin-right: 0in; margin-bottom: 7.5pt; background: white;">Assist customers in person to retrieve their mail in a courteous fashion</li><li style="margin-top: 0in; margin-right: 0in; margin-bottom: 7.5pt; background: white;">Ascertain level of assistance needed to resolve inquiry and escalate when appropriate</li><li style="margin-top: 0in; margin-right: 0in; margin-bottom: 7.5pt; background: white;">Deliver all information in a positive, conversational, and compassionate manner to facilitate relationship development with clients</li><li style="margin-top: 0in; margin-right: 0in; margin-bottom: 7.5pt; background: white;">Ensure the highest level of customer service</li><li style="margin-top: 0in; margin-right: 0in; margin-bottom: 7.5pt; background: white;">Keep inventory of mail and office supplies and keep the corporate office informed when supplies need to be reordered</li><li style="margin-top: 0in; margin-right: 0in; margin-bottom: 7.5pt; background: white;">Perform other customer service responsibilities to assist the corporate office during busy times</li></ul><p style="margin-top:0in;margin-right:0in;margin-bottom:7.5pt;margin-left:0in; background:white;">Requirements:</p><ul><li style="margin-top: 0in; margin-right: 0in; margin-bottom: 7.5pt; background: white;">Ability to work independently and handle confidential mail with absolute discretion</li><li style="margin-top: 0in; margin-right: 0in; margin-bottom: 7.5pt; background: white;">Results oriented</li><li style="margin-top: 0in; margin-right: 0in; margin-bottom: 7.5pt; background: white;">Strong work ethic</li><li style="margin-top: 0in; margin-right: 0in; margin-bottom: 7.5pt; background: white;">Organization skills are a must</li><li style="margin-top: 0in; margin-right: 0in; margin-bottom: 7.5pt; background: white;">Excellent verbal and written communication skills</li><li style="margin-top: 0in; margin-right: 0in; margin-bottom: 7.5pt; background: white;">Previous experience in an office coordinator role with an emphasis in customer service</li><li style="margin-top: 0in; margin-right: 0in; margin-bottom: 7.5pt; background: white;">Ability to lift and carry heavy items with minimal assistance up to <strong>50 lbs</strong> on a regular basis.</li><li style="margin-top: 0in; margin-right: 0in; margin-bottom: 7.5pt; background: white;">Frequent <strong>bending, stooping, and reaching</strong> to handle materials or perform tasks.</li><li style="margin-top: 0in; margin-right: 0in; margin-bottom: 7.5pt; background: white;">Ability to <strong>stand, walk, and move around</strong> the work area for extended periods.</li><li style="margin-top: 0in; margin-right: 0in; margin-bottom: 7.5pt; background: white;">Ability to <strong>sit for extended periods while working at a computer</strong>.&nbsp;</li><li style="margin-top: 0in; margin-right: 0in; margin-bottom: 7.5pt; background: white;">Perform <strong>repetitive motions</strong>, including typing, data entry, and handling equipment.</li><li style="margin-top: 0in; margin-right: 0in; margin-bottom: 7.5pt; background: white;">Adequate <strong>visual and manual dexterity</strong> to operate computers and equipment safely.<br><br></li></ul><p style="margin-top:0in;margin-right:0in;margin-bottom:7.5pt;margin-left:0in; background:white;"><br></p><p style="margin-top:0in;margin-right:0in;margin-bottom:7.5pt;margin-left:0in; background:white;"><strong>To learn more about this dynamic organization please visit us at <em>www.ipostal1.com</em>.</strong></p><p style="margin-top:0in;margin-right:0in;margin-bottom:7.5pt;margin-left:0in; background:white;"><strong><em>iPostal1&nbsp;</em><em>is an Equal Opportunity employer and considers all applicants for employment without regard to race, color, religious creed, ancestry, religion, sex, sexual orientation, gender identity and/or expression, pregnancy, age, national origin, marital status, disability, military status, genetic information or any other category protected by law.</em></strong></p>