Relationship Banker

Description

Responsible for building long-term relationships with new and existing clients in-person and by phone. Work to understand client's financial needs and consultatively address by making appropriate product recommendations or referring the client to an internal financial partner. Manage relationships within the branch and deliver superior quality service in-person or by phone such that client needs are met on a consistent, positive basis. Support all daily operations of the branch, including timely and efficient completion of client transactions while maintaining accurate records and thorough proper handling of all monies assigned.

Responsibilities:

1. Develops a full customer banking      relationship by consulting with new and existing bank customers to review      and expand their banking relationship using all applicable bank products      and services; serves as a primary contact for customers for all of their banking      needs.
2. Provides superior customer service      by welcoming clients in a warm, friendly manner, and assisting them with      their specific banking products and service’s needs.
3. Opens and processes new demand and      time deposit accounts which include: personal and business checking      accounts, passbook savings accounts, IRA’s, Certificates of Deposit and      money market accounts.
4. Accepts loan applications for bank      line of credit products, including checking account overdraft protection,      unsecured lines of credit, and installment loans.
5. Obtains appropriate identification      from customers to ensure accounts are properly opened according to bank      security procedures, prepares signature cards, and inputs information into      bank system.
6. Orders checks using online system      and issues ATM and VISA check cards according to procedure.
7. Will be responsible for processing      their own customer transactions (deposits, check cashing, etc.) and may      serve as a back up to the teller staff; adheres to all transaction      processing requirements and policies when serving in this capacity.
8. Assumes additional responsibilities      as required.

Requirements

• Three years previous experience as a      new accounts representative or other relevant banking position.
• Sales orientation. Possesses the      ability and desire to anticipate customers’ needs to offer and sell the      appropriate banking products to customers.
• Proficient computer skills, which      includes the ability to use a keyboard, ten-key pad and basic capability      to access information contained within bank wide systems.
• Excellent customer service and      communication skills, with the ability to interact with a variety of bank      clients.
• Associate’s degree or equivalent      combination of education and experience.