Sales Manager

Description

Who is Elite:

Elite Construction Solutions is a premier nationwide exterior contractor, dedicated to setting new industry standards through innovation, technology, and exceptional service. Our mission is to deliver unique and memorable experiences to all we encounter while elevating the benchmark for exterior construction and restoration.

Job Summary:

The Field Sales Manager (FSM) is responsible for leading, developing, and producing results through a field-based sales team, with a primary focus on storm restoration and retail exterior sales. This role is highly hands-on, requiring consistent field presence, direct selling activity, and lead-by-example coaching. 

The FSM recruits, trains, and manages high-performing sales representatives while actively participating in neighborhood canvassing, inspections, customer meetings, and deal closing. Success is measured daily through KPIs, revenue production, team development, and the delivery of 5-star customer experiences. 

General Responsibilities: 

Sales Performance & Revenue Execution 

• Drive territory sales performance through direct field sales activity and team production 
• Execute storm and retail sales strategies aligned with GM and regional priorities 
• Establish individual sales quotas and track performance against KPIs 
• Assign and prioritize leads to optimize conversion and customer experience 
• Develop and implement targeted, neighborhood-level sales strategies following storm activity 
• Lead person-to-person lead generation through canvassing and direct customer engagement 

Field Leadership & Lead-by-Example Selling 

• Maintain a strong field presence inspecting properties, canvassing neighborhoods, meeting customers, and closing deals 
• Demonstrate Elite selling techniques, inspection standards, and customer engagement best practices 
• Mentor sales representatives in real-time through in-field coaching and ride-alongs 
• Reinforce consistent execution of sales processes, messaging, and brand standards 

Sales Team Development & Coaching 

• Recruit, onboard, and retain high-performing sales representatives 
• Train sales team members on products, selling systems, and operational workflows 
• Deliver ongoing classroom and in-field training focused on skill development and performance improvement 
• Conduct regular performance assessments, provide actionable feedback, and implement improvement plans 
• Lead team meetings, trainings, and motivational sessions to drive engagement and results 

Process, Technology & KPI Accountability 

• Ensure disciplined use of Elite CRM and sales systems across the team 
• Monitor sales activity, pipeline health, and customer communications for quality and compliance 
• Use dashboards and KPIs to identify performance gaps and coach accordingly 
• Hold sales representatives accountable to process adherence, data accuracy, and follow-through 

Customer Experience & Brand Representation 

• Ensure every customer interaction reflects Elite standards and results in a 5-star experience 
• Monitor sales team communication with customers to ensure professionalism and consistency 
• Address customer issues or escalations in partnership with the General Manager 
• Represent Elite professionally in the field and local communities 

Administrative & Budget Oversight 

• Manage assigned sales budgets and control company-related employee purchases 
• Complete required reporting, documentation, and administrative responsibilities 
• Perform other duties as assigned in support of sales objectives 

Requirements

Minimum Qualifications:

• Associate's degree preferred; high school diploma and/or equivalent GED with relevant experience required. 
• 5+ years of experience in field sales with prior sales leadership or management experience 
• Strong background in storm restoration and retail home improvement sales preferred 
• Proven ability to sell, coach, and develop high-performing field sales teams 
• Exceptional leadership, communication, and interpersonal skills 
• Strong person-to-person lead generation and canvassing experience 
• Customer-focused mindset with a performance-driven approach 
• Valid driver’s license with acceptable MVR; constant field travel required 
• Attention to detail required
• Ability to problem-solving and use critical thinking 
• Ability to handle conflict in a professional and courteous manner
• Excellent verbal, electronic, and written communication, and customer service skills
• Work with peers and all departments for the common goals of the organization
• Reliable in meeting work commitments
• Must be flexible and adapt to most any situation
• Ability to utilize technology devices, software and application like CRMS, project management and/or ERP systems, previous experience with Microsoft Office Suites and basic computer skills required

REQUIRED: WORKING CONDITIONS

• Hours: 40 hours weekly and additional as needed
• Location: to be performed at assigned Elite location Market
• Ability to travel within the assigned Elite market 90% of the time

Elite Mission:

Contractors have a bad rep – and let’s be honest, many disreputable contractors over the decades have earned it. Elite’s mission is to be the sales organization of choice and to improve the industry standard. We set the bar high to raise the benchmark.

Elite Vision Statement:

Operational excellence via technology and a relentless focus on KPIs. Basically, everyone should do their best work to make sure operations run smoothly; we utilize technology to help when possible and we will gauge our success by tracking key performance indicators.

Elite Values: 

At Elite we believe in doing the right thing no matter what. Part of being Elite means owning up to mistakes, being honest and turning away a potential lucrative sale when we know we cannot deliver a desired service. It also means setting up our employees for success.