JOB DETAILS

Client Support Specialist

CompanyFamily Centers
LocationGreenwich
Work ModeOn Site
PostedMarch 19, 2026
About The Company
Family Centers is a private, nonprofit organization offering education, health and human services to children, adults and families in Fairfield County. More than 300 professionals and over 500 trained volunteers work together to provide a wide range of responsive, innovative programs. Through our three Centers of Excellence, children, adults, families and communities receive the care, encouragement and resources needed to realize their potential. Our network delivery network includes 21 licensed facilities, along with more than 60 service delivery sites located throughout lower Fairfield County. Each year, Family Centers serves more than 26,000 children, families and adults. Family Centers has been awarded a perfect 100 Encompass rating for fiscal responsibility from Charity Navigator. We have also been named a nine-time winner of Hearst Connecticut Media's Top Workplace survey. Family Centers is a United Way, Community Fund of Darien and New Canaan Community Foundation partner agency, and is a member of the Connecticut Council of Family Service Agencies. The organization is also accredited by the Joint Commission and the National Association for the Education of Young Children (NAEYC). Family Centers is licensed by the State of Connecticut Department of Public Health.
About the Role

Overview: 

The Client Support Specialist is the first point of contact for individuals and families seeking Behavioral Health and Outreach services. The role focuses on creating a welcoming experience for clients while handling administrative and clinic support tasks to ensure smooth daily operations.

Key Responsibilities

  • Provide excellent customer service to clients, visitors, and staff
  • Verify insurance eligibility using healthcare portals
  • Check in clients, schedule appointments, and process payments
  • Perform data entry and administrative support for behavioral health programs
  • Assist with clinic operations and office tasks
  • Manage incoming phone calls through the call center

Required Qualifications

  • At least 1 year of front desk experience in a healthcare setting
  • Experience working with medical insurance
  • Strong computer and data entry skills
  • Excellent verbal and written communication
  • Strong commitment to confidentiality and data privacy
  • High attention to detail and organization
  • Proficiency with Microsoft Office (Outlook, Word, Excel, Teams).
  • Professional, friendly, and compassionate attitude

Preferred Qualifications

  • Bilingual English/Spanish (highly valued)
  • Experience with Epic (EHR)


Benefits & Perks

At Family Centers, we believe in taking care of our compassionate staff who care for our community. We offer a comprehensive benefits package carefully designed to support staff health, financial wellbeing, and work-life balance. We are committed to fostering a supportive, mission-driven environment where employees feel valued, supported, and able to build lasting careers.


Full-time employees enjoy:

  • Generous Paid Time Off – Up to 15 vacation days annually (increases to 25 days after 10 years), 11 paid holidays, up to 3 personal days, and up to 10 sick days.
  • Half-Day Summer Fridays (in select programs)
  • Medical, Dental & Vision Coverage Options
  • Health Savings Account (HSA) with monthly employer contributions
  • Flexible Spending Accounts FSA & DCA (Health Care & Dependent Care)
  • 403(b) Retirement Plan with up to 6% employer contribution
  • Employer-Paid Long-Term Disability, Life & AD&D Insurance
  • Employee Assistance Program (EAP) for confidential support
  • Voluntary Opt-In Benefits including Critical Illness Insurance, Pet Insurance, supplemental Life Insurance, and more
  • Tuition Assistance (eligible to apply after 6 months of service)
  • Student Loan Repayment Opportunity 


Family Centers is a private, nonprofit organization providing health, education, and human services to children, adults, and families throughout Fairfield County. Our team of more than 300 professionals and over 500 trained volunteers collaborate to deliver a wide range of responsive and innovative programs. Through our comprehensive network of services, more than 26,000 children, adults, families, and communities each year receive the care, encouragement, and resources they need to realize their potential.


For more information and to apply, please visit http://www.familycenters.org/  or on our LinkedIn page

Family Centers is committed to providing equal employment opportunities to all applicants and employees as indicated in applicable federal and/or state laws.


Key Skills
Customer ServiceInsurance VerificationAppointment SchedulingPayment ProcessingData EntryAdministrative SupportCall ManagementConfidentialityData PrivacyAttention to DetailOrganizationMicrosoft OutlookMicrosoft WordMicrosoft ExcelMicrosoft TeamsCompassionate Attitude
Categories
HealthcareCustomer Service & SupportAdministrativeSocial Services
Benefits
Paid Time OffPaid HolidaysPersonal DaysSick DaysSummer FridaysMedical CoverageDental CoverageVision CoverageHealth Savings AccountFlexible Spending AccountsRetirement PlanLong-Term Disability InsuranceLife InsuranceAD&D InsuranceEmployee Assistance ProgramTuition AssistanceStudent Loan Repayment Opportunity
Job Information
📋Core Responsibilities
The Client Support Specialist serves as the initial contact for individuals seeking Behavioral Health and Outreach services, focusing on creating a positive client experience. Key duties include handling administrative tasks such as verifying insurance, scheduling appointments, processing payments, and managing incoming calls to ensure smooth daily clinic operations.
📋Job Type
full time
📊Experience Level
0-2
💼Company Size
263
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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