Service & Repair Manager - Pumps & Rotating Equipment

Description

We’re hiring a Service & Repair Manager to lead our Lakeland shop - someone who knows pumps, understands how repairs actually get done, and isn’t afraid to jump in and get their hands dirty when needed.

This is a player-coach role. You’ll be leading the team, setting the pace in the shop, and making sure work is done right - but you’ll also be working alongside your technicians at times, helping troubleshoot, reviewing tear-downs, and stepping in on more complex rebuilds when it matters.

About Hudson Pump & Tencarva

Hudson Pump & Equipment, founded in 1979, is a Florida-based distributor and service provider of pumps and fluid process equipment, with locations in Lakeland, Jacksonville, and West Palm Beach. Hudson became part of Tencarva Machinery Company in 2001. 

Tencarva Machinery is a distributor, engineering and design partner, and OEM-authorized repair network within the process equipment/flow control market. With 36 locations across 16 states, Tencarva & Hudson provide end-to-end, whole-system solutions for over 18,000 active customers across many verticals, including industrial, municipal water/wastewater, power generation, oil/gas, mining/aggregates, and automotive. Our service offerings include system analysis and design, applications engineering, custom fabrication of equipment packages, automation and controls, equipment repair, and thermal hard coatings. tencarva.com

The Role

This position leads the shop-based service business, including the repair and rebuild of industrial & municipal pumps and a wide range of rotating equipment, along with oversight of our in-house manual machining capabilities. You’ll be responsible for running the day-to-day shop operation - making sure jobs are scoped correctly, repairs are done to OEM standards, schedules are realistic, and the team has what they need to get the work done right.

This role works closely with our Repair Coordinators (RC), Repair Engineers (RE), and Sales Support (SSS) team, who handle much of the quoting, documentation, and administrative side of the business. Your focus is on team support, coaching/development, repair execution, quality, and keeping the operation running smoothly and safely.

What You’ll Be Responsible For

• Run the day-to-day shop operation, including pump rebuilds, rotating equipment repair, and machining work
• Lead the team and hold the standard in the shop - quality, pace, and accountability 
• Set priorities and manage repair schedules, shop workload, and throughput
• Review tear-downs, repair plans, and completed work to ensure jobs are done correctly
• Step in on tougher jobs when needed to support troubleshooting and rebuild work 
• Work closely with internal teams (RC, RE, SSS, and Sales Engineer) to ensure repair scopes, parts, and timelines are aligned
• When necessary, communicate directly with customers on job status, timelines, issues, etc.
• Partner with internal teams to coordinate parts, outside services, and vendors as needed to keep jobs moving
• Keep the shop organized, efficient, and running on schedule
• Maintain a strong safety culture and clean working environment

 Why Join Hudson / Tencarva 

• Hudson has a very strong reputation in the Florida region (over 45 years in business)
• Tencarva is one of the most respected, trusted distributors & service centers in the pump business
• Stable, growing company with long-term ownership mindset and no history of layoffs
• Annual incentive program
• Quarterly shop performance incentives
• Customer-oriented business; emphasis on quality/craftsmanship, reliability, safety, and ethics
• Realistic workloads and expectations - not a high-pressure production shop 

Benefits include medical, dental, vision, disability, life insurance, 401(k) with profit sharing, and paid time off.

Requirements

What We’re Looking For

We’re looking for someone who can lead from the front - someone the team respects because they understand the work and are willing to step into it when needed.

Technical Background

• Strong hands-on experience repairing and rebuilding industrial pumps
• Familiarity with various pump types (including centrifugal, vertical turbine, positive displacement, submersible, air diaphragm, etc.)
• Experience with an array of rotating equipment such as gearboxes, blowers, valves, mixers, and similar equipment
• Ability to read and understand mechanical drawings, schematics, and repair documentation
• Manual machining experience (lathe, mill, VTL, etc.) is a plus, especially if in a repair environment.
• Basic understanding of electric motors is a plus, especially 480 3-phase

Leadership & Shop Operations

• Experience leading or supervising repair technicians and/or machinists
• Background in an OEM-authorized repair center, distributor, manufacturer rep, and/or MRO environment preferred
• Strong understanding of how a repair shop actually runs - scheduling, workflow, parts, execution, etc.
• Ability to manage multiple jobs and priorities without losing control of quality or timelines
• Strong organization, follow-through, and decision-making

Business & Customer Perspective

• Understands how service work impacts pricing, margins, and overall shop performance
• Comfortable working alongside internal teams on quoting, parts, purchasing, transport/logistics, RO management, etc.
• Strong awareness of customer expectations in a B2B/commercial environment
• Able to communicate clearly and professionally with customers, vendors, and internal teams

Key Skills: Industrial pump repair, pump rebuild, rotating equipment, service shop management, manual machining, lathe, Bridgeport mill, vertical turbine pumps, centrifugal pumps, ANSI/API pumps, shop scheduling, repair coordination, OEM-authorized repair, precision measurement, mechanical troubleshooting, equipment repair operations.

The duties, responsibilities, and activities described above are not exhaustive and may be subject to change. Additionally, please note that the job title for this posting is designed to be descriptive and may not reflect the official title used internally for job classification purposes.

Tencarva Machinery Company, LLC, is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.