JOB DETAILS

Account Services Representative

CompanyRealityworks
LocationEau Claire
Work ModeOn Site
PostedMarch 30, 2026
About The Company
Realityworks, Inc. was established over 20 years ago to better address teen pregnancy prevention, parenting skills, child abuse and neglect through educational products, and is dedicated to creating experiential learning tools that engage students while improving the human condition. In addition to RealCare Baby, our products now include learning tools for Family & Consumer Science, Health Science, Welding & Trade Skills and Agriculture programs. We are proud to create meaningful and measurable true-to-life experiences that help students explore various careers and make healthy choices for their future. Most famous for their RealCare® Baby infant simulator (formerly known as Baby Think it Over®), Realityworks has developed several other programs over the last decade that address career preparation areas. These include tools for skill training for health science programs, agriculture education teaching tools and RealCareer Welding Solutions, which feature the guideWELD™ VR welding simulator and the guideWELD™ LIVE real welding guidance system. With products in 62 percent of U.S. school districts and programs in more than 90 countries around the world, Realityworks has made a worldwide impact.
About the Role

Join Our Team at Realityworks

 

Who We Are

Realityworks is a 100% employee-owned company headquartered in Eau Claire, WI. We’re passionate about transforming education by providing innovative, hands-on learning solutions that prepare students for real-world careers.

 

What We Do

We develop comprehensive educational products that combine curriculum, experiential learning tools, student activities, and assessment resources. Our solutions are trusted by middle schools, high schools, and post-secondary institutions across the country to engage learners, develop critical skills, and inspire career exploration.

 

Why Join Us

When you join Realityworks, you become a co-owner in a company that values your contributions and rewards your success. Our employee-centered culture is built on collaboration, innovation, and shared achievement.

We offer a robust benefits package, including:

  • Employee Stock Ownership Plan (ESOP): 100% company-funded and designed to grow in value as we succeed together
  • Health, Dental, and Life Insurance: Comprehensive coverage to support your well-being
  • 401(k) Retirement Plan: With company match up to 6%
  • Generous Paid Time Off: Over 20 days annually, plus 10 paid holidays
  • Wellness Incentives: Gym reimbursement and healthy living rewards
  • Family-Friendly Benefits: Paid maternity, paternity, and adoption leave
  • Flexible Spending Accounts: Including dependent care coverage
  • Disability Coverage: Long-term and short-term
  • Education Support: Tuition assistance for continued learning
  • Community Engagement: Paid volunteer time and donation matching

 

The Opportunity: Account Services Representative

  • The Account Services Representative (ASR) plays a crucial role in driving new business by generating qualified opportunities and targeting key accounts through diverse strategies. The ASR works in partnership with Account Managers in high-performing territories, supporting transactional sales, and engaging in call lists and new account discovery. This position leverages internal technology for account research, engages customers over the phone to facilitate product orders, and diligently follows up on leads generated from marketing campaigns.

 

Key Responsibilities

  • Identifies new prospects and engages with existing customers to explore sales opportunities and fulfill customer needs 
  • Conducts a high volume of outbound telephone dials on a daily basis 
  • Collaborates closely with Account Managers in high-performing territories to support transactional sales efforts with weekly meetings to discuss strategy and outcomes 
  • Works on call lists and hot leads and engages in new account discovery initiatives to expand the customer base 
  • Stays informed about product features, compatibility, pricing, supporting materials, and available discounts/promotions 
  • Responds promptly to requests for information and qualifies leads generated from inbound inquiries 
  • Addresses customer inquiries via phone and email regarding product features, pricing, purchasing processes, and more 
  • Maintains post-sale contact with clients to facilitate a positive and productive long-term relationship 
  • Establishes strong customer relationships including problem resolution with customers about any account problems, concerns, needs, and more and communicates those issues with the company 
  • Maintains accurate and timely records within the company’s CRM system
  • Attends and participates in regular sales meetings and training sessions 
  • Maintains house accounts as needed  

 

What You’ll Bring

  • Bachelor’s degree in Marketing, Communications, Business Administration, or a related field
  • Proven experience (1+ years) in sales, inside sales, or customer service
  • Proficiency in Microsoft 365 applications, particularly Outlook, Word, and Excel
  • Strong familiarity with Customer Relationship Management (CRM) systems, such as NetSuite or simila
  • Ability to manage a high volume of customer interactions with professionalism and accuracy
  • Experience supporting sales teams in a fast-paced environment
  • Knowledge of B2B sales processes and strategies
  • Demonstrated success meeting or exceeding sales or service goals

Work Location

  • Realityworks is located in Eau Claire, WI. This is a fully remote position working from a home office within the State of Wisconsin. 

 

Travel Requirements

  • Travel required to Realityworks headquarters in Eau Claire, WI, one to two times per year for sales training

 

Learn More

Explore our mission and the impact we’re making in education at www.realityworks.com.

 

 

Realityworks is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.


 

 


 

 

Key Skills
Lead GenerationAccount Management SupportTransactional SalesNew Account DiscoveryAccount ResearchProduct OrderingLead Follow-upOutbound CallingCustomer Relationship Management (CRM)Product KnowledgePricingSales StrategyProblem ResolutionRecord KeepingMicrosoft OutlookMicrosoft Word
Categories
SalesCustomer Service & SupportEducationAdministrative
Benefits
Employee Stock Ownership Plan (ESOP)Health InsuranceDental InsuranceLife Insurance401(k) Retirement PlanPaid Time OffPaid HolidaysWellness IncentivesFamily-Friendly BenefitsPaid Maternity LeavePaid Paternity LeaveAdoption LeaveFlexible Spending AccountsDependent Care CoverageDisability CoverageEducation SupportTuition AssistanceCommunity EngagementPaid Volunteer TimeDonation Matching
Job Information
📋Core Responsibilities
The Account Services Representative drives new business by generating qualified opportunities and supporting Account Managers in high-performing territories through transactional sales and new account discovery. Key duties include conducting high volumes of outbound calls, engaging customers for product orders, following up on marketing leads, and maintaining strong customer relationships.
📋Job Type
full time
📊Experience Level
0-2
💼Company Size
105
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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