JOB DETAILS

Customer Service Representative

CompanyBlue Cardinal Home Services, LLC
LocationLongview
Work ModeOn Site
PostedMay 31, 2026
About The Company
"We are rewriting the book on how partnerships are formed, and redefining the future of the home services industry." Blue Cardinal Home Services Group was founded by a lifelong tradesman, to meet the needs and exceed the expectations of fellow tradesmen interested in discovering opportunities, and securing their futures. Founder and CEO Trey McWilliams quickly recognized while on his own journey to unlock the potential of partnership, that there was tremendous opportunity to bring something truly unique to the space. By marrying a lifetime of industry experience and world-class innovators and leaders, the Blue Cardinal Home Services Group is a powerhouse of resources, experience, knowledge and opportunity. In addition to the explosive potential, we remain fiercely committed to truly getting to know our partners on both a personal and professional level. We are committed to understanding the foundation of your company, experiencing your culture, and learning about each unique piece that makes it whole.
About the Role

Description

 

Alco Air is hiring a Customer Service Representative!
Full-Time • Steady Schedule • Team Environment

Do you love helping people and getting them taken care of right away?

Alco Air is looking for a Customer Service Representative (CSR) to be the voice of our company. If you’re organized, friendly, and thrive in a fast-paced environment, this is a great opportunity to be part of a team that keeps things moving and customers taken care of quickly. You’ll be the first point of contact—helping customers with their plumbing and HVAC needs, getting them scheduled fast, and making sure they feel confident they called the right place.


What you’ll do as a CSR:

• Answer incoming calls and help customers get scheduled quickly
• Assist customers with plumbing and HVAC service needs
• Communicate clearly and professionally with customers and technicians
• Handle a high call volume while staying organized and efficient
• Enter and update customer information accurately
• Help prioritize calls, including urgent and emergency requests
• Deliver a great customer experience on every call



Requirements

 

What we’re looking for in our next CSR:

• Previous CSR or call center experience in an HVAC or Plumbing company required

• Strong communication and customer service skills  

• Ability to multitask and stay organized in a fast-paced environment 

 • Comfortable following call scripts and processes. Knowledge of Service Titan a plus! 

• Positive attitude and team-first mindset

What we offer our CSR:

• Competitive hourly pay - $16-20 an hour

 • Consistent schedule  

• Medical, dental, and vision benefits 

 • PTO and paid holidays  

• Supportive team environment


Schedule: 4 days during the week, 11 am -8 pm, and Saturday, 8 am - 5 pm. This is an in-person position!


If you enjoy helping people, staying busy, and making sure customers are taken care of quickly, we’d love to talk. 

Key Skills
Customer ServiceCommunicationOrganizationMultitaskingEfficiencyData EntryCall PrioritizationTeamworkCall ScriptsService Titan
Categories
Customer Service & SupportAdministrativeTrades
Benefits
MedicalDentalVisionPaid time offPaid holidays
Job Information
📋Core Responsibilities
The Customer Service Representative will serve as the company's voice, handling incoming calls to assist customers with scheduling and addressing their plumbing and HVAC service needs professionally. Responsibilities include maintaining accurate customer information, handling high call volumes efficiently, and prioritizing urgent requests to ensure a great customer experience.
📋Job Type
full time
📊Experience Level
2-5
💼Company Size
28
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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