CLIENT ACCOUNT MANAGER

Description

Who We Are 

Pawnee Mental Health is proud of the high-quality services we offer and the positive outcomes our clients achieve. Our employees are the heart of our organization, and each person contributes to our mission. We’re looking for motivated, passionate individuals who want to use their skills to support others. We believe people facing mental health or substance use challenges deserve the chance to live meaningful, productive lives. If that mission resonates with you, we encourage you to explore this role and join us in making an impact.
What We Offer at Pawnee Mental Health, we are committed to supporting our employees’ well-being by offering a comprehensive and competitive benefits package, including:

• HRSA- Health Workforce:  Loan Repayment Program for Health Careers 
• Continuing Education: Pawnee provides up to 5 days of additional paid leave for continuing education and a fund of up to $1,000 annually.
• Medical & Vision Insurance: Accessible plans to support your health needs offered through BCBS or Aetna.
• Dental Insurance: 100% covered by Pawnee for employees.
• Kansas Public Employee Retirement System (KPERS): Secure your future with KPERS retirement benefits, a lifetime pension program.
• Life Insurance: coverage up to 150% of your annual income and long-term disability insurance at no cost.
• Paid Holidays: Enjoy 8 paid holidays throughout the year.
• Generous PTO:   Start earning 10 hours of PTO per month—equivalent to 15 days per year—with an increase to 24 days per year after your first anniversary.
• Paid Medical Leave: Receive a 40-hour bank of paid medical leave.
• Employee Assistance Program (EAP): Access support resources for your personal and professional life.
• Supplemental Benefits: Additional life insurance coverage, ambulance transportation, short term disability, critical illness, hospital indemnity, and more.

What You Will DO

Ensuring that clients' needs are met, dealing with complaints, finding solutions to problems, serving as a liaison between clients and healthcare providers. Manages all operations of Pawnee’s billing and admissions services and acts as the point of contact for inquiries. 

Responsibilities and Qualifications

Essential Responsibilities:

1. Evaluate collection reports to assess the effectiveness of current procedures; recommend policy revisions as needed to enhance efficiency. 

2. Audit delinquent accounts to confirm all collection efforts have been exhausted prior to recommending bad credit status.

3. Collaborate with Admissions and Client Account Representatives to ensure timely and accurate processing of Private Health Information (PHI). 

4. Review and authorize account adjustments in compliance with organizational policies.

5. Oversee insurance authorization procedures related to Mental Health, Substance Use services, and Primary Care.

6. Monitor aged account metrics and implement appropriate follow-up actions to improve receivables.

7. Hire, supervise, and evaluate qualified staff; ensure proper training, monitor performance, document concerns, provide feedback, and implement corrective actions when necessary.

8. Generate billing and agency reports upon request from the Chief Financial Officer (CFO).

9. Collaborate with clinical teams to establish procedures that enhance billing accuracy and optimize revenue.

10. Maintain up-to-date provider data in the Electronic Health Record (EHR) system and other relevant platforms.

11. Oversee audits of health plan directories to ensure accurate and current provider information.

12. Participate in committees and work groups as assigned.

13. Stay current in the field through ongoing review of relevant materials and participation in approved training opportunities.

14. Coordinate with Program Supervisors to review caseloads and outstanding client balances.

15. Respond to EHR support requests; troubleshoot issues and escalate complex problems to IT contractors or the EHR vendor.

16. Assist with software updates and their implementation.

17. Collaborate with staff and IT contractors to ensure technological support for new and ongoing initiatives; coordinate EHR vendor work orders.

18. Assist with the submission of data in the Automated Information Management System (AIMS) in compliance with State of Kansas requirements.

19. Manage updates to the EHR database as needed, including maintaining the matrix.

20. Chair the EHR Development Team and contribute to other committees and workgroups as assigned.

21. Comply with PMHS policies, procedures, and applicable professional ethical standards.

22. Adhere to the Pawnee Code of Conduct as outlined in the Employee Handbook.

Perform additional duties as assigned by supervisors or management 

Requirements

Required:

- High School diploma or equivalent.

- 3 years’ experience with medical billing and coding or related medical administrative experience.

- Significant knowledge of Microsoft Office applications, especially Microsoft Excel.

- Significant knowledge of Electronic Medical Record systems. 

- Strong oral and written communication skills using the English language.

Preferred:

- Bachelor’s degree in business management or related field.

- 1+ years of supervisory experience.

- Knowledge of SQL.

All employees will be required to submit to and pass a background check and drug screening.