Multi-Site Property Manager

Description

SUMMARY OBJECTIVE:

The Multi-Site Property Manager is an integral part of our organization as they support and execute the Company’s strategies related to property management operations by directing the team members on the assigned portfolio of properties, and by implementing the polices, procedures, and practices that enable each property to meet and exceed budgeted financial goals, and to achieve operation performance objectives. This person will be focused on the financial performance of each property/community, ensuring that it is properly managed and maintained to provide the optimal return. This person will be an inspirational, culture-focused leader who will oversee multiple team members and departments and provide guidance on operating and financial issues to those team members by creating a team environment that values customer service and satisfaction, strong attention to detail, effective communication, strategic thinking, and problem solving. This person must have an in-depth understanding of the operations of property management while maintaining company policies and procedures to achieve financial and operational goals, strong financial analytics, ongoing industry training, project management, and contract and vendor negotiations and management, while establishing positive client relationships. 

ESSENTIAL FUNCTIONS:

 Leadership:

o Hires, trains, and develops team members to help maintain a positive attitude, motivated staff, and desired results.

o Builds and fosters a culture that aligns with our core values and culture, purpose and mission that facilitates consistently high levels of team success. 

o Recognized, solves, and prevents property issues from escalating. 

o Solves daily issues that arise and make sound decisions.

o Provides team members with direction to achieve financials performance goals; actively manages budgetary controls

o Holds annual performance reviews for direct reports and ensures review occurs in a timely manner.

o Improve and implement team member training and develop processes to build the “property management professionals of the future” thereby increasing performance levels and promotion readiness timelines and driving innovation and execution in our core business. 

 Financial:

- Meets budgeted income, expense, and leasing goals for each property.

- Supervises and coordinates preparation of the annual budget process for each property.

- Review the financial operations of each property monthly.

- Ensures timely and accurate submission of reports, payables, bonuses, etc.

- Evaluates market conditions for each property to determine unit prices in accordance with the market and budgeted goals.

- Implements cost savings wherever possible.

 Compliance:

- Reviews and abides by all terms of Management Agreements.

- Develops and disseminates procedures and reviews/audits property administrative, accounting, and maintenance areas to ensure    compliance with established policies and procedures; approves all exceptions of same.

- Reviews applicant and leasing files for approval and accuracy. 

- Ensures satisfactory completion of required training programs by assigned staff.

- Reviews service contracts for each assigned property monthly.

- Effectively communicates with residents, staff, and other suppliers or vendors to ensure efficient operation of office activities. 

 Property Management:

- Complete oversight of leasing, operations, marketing, maintenance, and financial performance of the assigned portfolio. 

- Maintains property performance at or above budgeted occupancy levels and at or above budgeted NOI.

- Keeps property maintenance expenses in line with budgets.

- Conducts inspections of assigned properties and vacancies for market-ready conditions.

- Assists in or develops corrective action programs for properties and communities.

- Drives income by providing excellent customer service to tenants and property owners.

- Develops and implements effective marketing and annual budget. 

- Collection, processing and posting of rental payments, issuing lease violations.

- Monitoring, tracking, processing, and completing lease renewals, move out checklists and deposit accounting.

- Review and approve vendor invoices. 

COMPETENCIES: 

- Leading Others

- Fostering Teamwork

- Empowering Others

- Performance Management/Coaching

- Diversity & Inclusion

- Communication & Influencing

- Communication Proficiency

- Customer Focus

- Preventing & Solving Problems

- Financial Management

- Forward Thinking

- Strategic Thinking/Business Acumen

- Achieving Results

- Initiative

- Results Driven

- Thoroughness/Attention to Detail/Accuracy

- Decisiveness

- Self-Management

- Stress Management/Composure

- Personal Credibility/Ethical Conduct

- Personal Effectiveness

- Continuous Improvement Orientation

- Organizational/Planning Skills/Time Management

Supervisory Responsibility:

This position is responsible for supervising multiple team members. 

Work Environment:

Typical working environment is in an office setting in the corporate office, working with a personal computer at a desk and a telephone. May also involve driving to and walking properties including vacant apartments and common areas in multi-level apartment communities. May be subject to outdoor weather conditions ranging from rain or snow to excessive heat during the seasonal months.

Physical Demands: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Ability to stand, walk, use hands to finger, handle or feel, and reach with hands and arms lift files, and bending or standing on a stool as necessary. The employee is regularly required to:

- Talk and hear.

- Read, write, and speak English.

- Frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

- Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, peripheral vision, and ability to adjust focus.

Position Type/Expected Hours of Work:

This is a full-time, exempt, position, 40 hours or more per week. Must be able to work scheduled hours and have flexibility for periodic additional hours, depending on workflow and emergencies.

Travel:

Travel within North Texas is required. Periodic travel with overnight stays may be required for training or conferences.

Requirements

Required Education and Experience:

- At least three years’ residential property management experience, supervising 3 or more subordinates required, with a minimum portfolio of 300+ units.

- Basic knowledge of apartment maintenance and construction. 

- Demonstrated ability to read, write, and communicate effectively to comprehend and complete legal, financial, and human resources documents, and to create and make presentations to senior managers, clients, and others.

- Demonstrated proficiency in using property management software (preferably Yardi), in Microsoft Office Suite (Excel, Word, PowerPoint), and database management applications to complete and produce required reports and other employment documents.

- Demonstrated mathematical and analysis skills necessary to add, subtract, multiply, and divide numbers, decimals, and fractions, and calculate percentages to complete, understand, and interpret financial records, budgets, and other fiscal reporting information.

- Experience and developed management and supervisory skills sufficient to lead, direct, evaluate, and mentor subordinate and peer team members.

- Marketing knowledge including digital technology and social media.

- Employment history that demonstrates the application and usage of a sales, marketing, and customer service background sufficient to resolve customer complaints and issues, complete financial and other reports, and documents, increase sales revenues, and manage spending.

- First-hand, seasoned experience in multi-site property management and residential property operations, including all facets of managing the physical, operational, financial, and customer service performance of a wide variety of asset types under varying market conditions.

- Have knowledge of leasing agreements and terminology. 

- Have excellent understanding of landlord/tenant laws and fair housing regulations.

Preferred Education and Experience:

- BA/BS in Business Administration or related fields.

- CAM Certification

Additional Eligibility Qualifications:

- Must be able to pass a background check and drug screen

- Must have a valid driver license

- Must have own vehicle with current insurance