JOB DETAILS
Front Office Agent
CompanyAccorHotel
LocationNusantara
Work ModeOn Site
PostedApril 2, 2026
About The Company
We are Accor
We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.
Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
About the Role
Company Description
Swissôtel Nusantara, a distinguished 5-star hotel located in the heart of Indonesia’s new capital city, Ibu Kota Nusantara (IKN), presents an exceptional opportunity for passionate talents to be part of our team and deliver genuine Swiss hospitality at IKN.
Hospitality is a work of heart,
Join us and become a Heartist®.
Job Description
What is in it for you:
- Meals, uniform and accommodation are provided. Free public transportation in the city.
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies and the opportunity to earn qualifications while you work
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference in the local community through our Corporate Social Responsibility activities.
What you will be doing:
- Guest Check-In and Check-Out: manage the check-in and check-out processes, ensuring a seamless experience for guests.
- Reservations Management: handle reservations via phone, email, and in-person, ensuring accurate bookings and special requests are noted.
- Guest Services: provide information about hotel services, local attractions, and events; assist guests with inquiries and problem resolution.
- Payment Processing: process payments and maintain records of transactions, ensuring compliance with hotel policies.
- Communication: collaborate with housekeeping, maintenance, and management to address guest needs and ensure high service standards.
- Handling Complaints: address guest complaints with empathy and professionalism, striving for prompt resolution and guest satisfaction.
- Maintaining Front Desk Area: ensure the reception area is clean, organized, and stocked with necessary supplies and promotional materials.
- Reporting Issues: report any maintenance issues or safety concerns to the appropriate department promptly.
Qualifications
Your experience and skills include:
- Proficient in Bahasa Indonesia and English.
- Working knowledge of MS programs and Opera Cloud system.
- Minimum of 1 year experience in a similar position in an international brand. Remote area work experience is preferred.
- Ability to handle a multitude of tasks while remaining calm and collective especially in high-pressure situations.
- Guest-focused, organized, positive mindset with strong problem-solving skills.
- Excellent time management, administration, communication and interpersonal skills, with the ability to interact effectively with guests and Heartists at all levels.
- Flexible with working hours and ability to work with tight deadlines.
- Physical ability to lift moderate weight, stand and walk for extended periods of time.
Key Skills
Guest check-inGuest check-outReservations managementPayment processingComplaint handlingProblem resolutionCommunicationTime managementAdministrationInterpersonal skillsOpera cloud systemMS programsMultitaskingCustomer service
Categories
HospitalityCustomer Service & SupportAdministrative
Benefits
MealsUniformAccommodationFree public transportationEmployee benefit cardDiscounted rates in Accor worldwideLearning programsCorporate social responsibility activities
Job Information
📋Core Responsibilities
The Front Office Agent manages guest check-in and check-out processes while handling reservations and payment transactions. They also provide information to guests, resolve complaints, and collaborate with other departments to maintain high service standards.
📋Job Type
full time
📊Experience Level
0-2
💼Company Size
98713
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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