JOB DETAILS
Guest Services Supervisor (Front Desk) - The Langham, Hong Kong
CompanyLangham Hospitality Group
LocationHong Kong
Work ModeOn Site
PostedMay 31, 2026
About The Company
A wholly-owned subsidiary of Great Eagle Holdings Limited, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.
The group takes its name from The Langham, London, Europe's first Grand Hotel. For over 150 years, this flagship property has been the pinnacle of sophisticated and gracious hospitality, a philosophy that is reflected group-wide through inspiring design, cutting-edge innovation, sincere service and an unwavering commitment to building great memories.
With dedicated colleagues in more than 20 hotels located in major cities throughout four continents, we foster an engaging and respectful workplace to nurture careers, delight guests, and embrace the company's vision to be a global hospitality group that pursues excellence.
About the Role
About Langham Hospitality Group
A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.
LHG's approach to hospitality centres on open and genuine interactions with guests, colleagues and the world around us. With dedicated colleagues across four continents, we foster an engaging and respectful workplace to nurture careers, delight guests, and embrace the company's vision to building great memories together.
Located at the most fashionable address of Tsim Sha Tsui, Hong Kong, you will be part of a dynamic team to drive for maximizing the long-term growth of the Hotel by driving revenue and delivering high standards in guest experience in alignment with the culture and values of Langham Hospitality Group.
Located at the most fashionable address of Tsim Sha Tsui, Hong Kong, you will be part of a dynamic team to drive for maximizing the long-term growth of the Hotel by driving revenue and delivering high standards in guest experience in alignment with the culture and values of Langham Hospitality Group.
Our Vision
Building Great Memories
Major Accolades
2016 - 2025 Three MICHELIN Stars – T'ang Court
2004 - 2024 Caring Company Award
2021 - 2024 Condé Nast Traveler Readers' Choice Award: Top 10 Hotels (HK)
2020 - 2024 Earth Check Certification Platinum Certificate
2020 The Best of The Best Masterchef – T’ang Court2020
2015 - 2019 Forbes Travel Guide Five-star Award Winner
2016 Travel+Leisure Best Top 5 Hotels in Hong Kong
Responsibilities
- Perform front desk / lobby supervisory duties including hotel guests check in & check out, enquires and cashier;
- Greet VIP guests;
- Assist the Langham Club, Business Centre and Guest Services areas whenever necessary;
- Handle guest comments and complaints with tact in accordance to the hotel’s policies and procedures;
- Promote hotel facilities including Health Club, Business Centre and F&B outlets;
- Follow up on amenities order on a daily basis;
- To provide on-the-job training to new colleagues;
- Handle ad hoc projects assigned by the management
Qualifications
- Minimum 3 years working experience in hotel industry
- Diploma or above
- Independent & confident to work under pressure
- Good interpersonal skills
- Good team player with excellent communication skills in both English & Chinese
- Additional language would be an advantage
To understand more about our people, workplace and the culture, you may watch our latest stories at below: https://www.youtube.com/@TLHKGHRConnect
Key Skills
Front desk operationsGuest servicesSupervisory skillsConflict resolutionCashieringVIP guest relationsStaff trainingCommunication skillsInterpersonal skillsProblem solvingHospitality management
Categories
HospitalityCustomer Service & SupportManagement & LeadershipAdministrative
Job Information
📋Core Responsibilities
The supervisor will oversee front desk operations, including check-in/out procedures, cashiering, and handling guest inquiries or complaints. Additionally, they are responsible for training new staff and assisting in various guest service areas to ensure high service standards.
📋Job Type
full time
📊Experience Level
2-5
💼Company Size
2425
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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