JOB DETAILS
Customer Experience Manager
CompanyBritish Swim School Hudson Waterfront
LocationCliffside Park
Work ModeOn Site
PostedApril 4, 2026
About The Company
Drowning is the #1 cause of death for children under the age of 5 - our mission is to ensure that every person, regardless of age or ability, has the opportunity to become a safe and happy swimmer in the water.
For over 35 years, British Swim School has been dedicated to saving children's lives through teaching kids as young as three months old.
Rita Goldberg, a former national swimmer in Britain, founded British Swim School in 1981 and developed the unique and highly effective teaching methods that are a recognized trademark of the brand alone. Headquartered in Ft. Lauderdale, Fla., British Swim School currently operates out of more than 100 pools in 15 states in the U.S. and Turkey. Since first launching a franchise program in October 2011, British Swim School has been ranked in Entrepreneur’s Franchise 500, Top 50 New Franchises, and the Top 10 Types of Franchises to Watch in 2015. British Swim School is aligned with the Safer Water Safety Foundation, whose mission is to protect every life from drowning through education and heightened water safety awareness.
British Swim School Hudson Waterfront saves lives in Jersey City and surrounding areas by offering its extraordinarily effective and gentle method of water survival and swimming lessons out of pools in Jersey City, Hoboken, Bayonne, Weehawken, West New York, Fort Lee, North Bergen, Edgewater and Secaucus.
About the Role
Description
Position: Swim School Area Manager
Location: Hudson Waterfront | Full-Time, Salaried
Are you a hands-on leader who thrives in a fast-paced, people-first environment? At British Swim School, our Area Managers don’t just oversee operations - they build high-performing teams, create unforgettable customer experiences, and lead with purpose. All in service of our mission of saving lives.
This is your opportunity to take ownership of multiple swim school locations, develop future leaders, and make a real impact on both staff and families - every single day.
What You’ll Do
- Lead, coach, and inspire a team to deliver exceptional swim lessons and customer experiences
- Drive performance across your locations, including retention, revenue, and service excellence
- Ensure the highest standards of safety, quality, and brand consistency
- Hire, train, and develop team members into confident, capable leaders
- Handle escalated customer complaints
- Be a visible, hands-on presence poolside - leading by example
What You Bring
- Strong leadership and communication skills
- You need to be able to swim proficiently. If you have been on a swim team or a lifeguard, that’s a great plus - please make sure to highlight that in your application!
- A proactive, solutions-driven mindset
- Experience coaching, developing, and holding team members accountable
- Ability to manage multiple priorities and operate independently
- Ability to work evenings and weekends, during the times our schools operate
- Ability to reliably get to all of our locations within a 30-mile radius
- Ability to work from 3:30-9 Weekdays, 8:30-2 weekends, flexible schedule
Why This Role Stands Out
- Make a meaningful impact on children and families in your community
- Build and shape a strong, positive team culture
- Grow your leadership career in a dynamic, expanding organization
- Be part of a mission-driven team focused on saving lives through swim education
If you’re ready to lead from the front, elevate those around you, and take pride in delivering excellence - his role is for you.
Key Skills
LeadershipTeam ManagementCustomer ExperienceCoachingPerformance ManagementCommunicationSwimmingSafety StandardsQuality AssuranceConflict ResolutionStaff DevelopmentOperational Oversight
Categories
Management & LeadershipCustomer Service & SupportSports & RecreationEducation
Job Information
📋Core Responsibilities
The Area Manager will lead and coach teams across multiple swim school locations to ensure high-quality swim instruction and exceptional customer service. They are responsible for driving performance metrics, maintaining safety standards, and developing staff into effective leaders.
📋Job Type
full time
💰Salary Range
$60,000 - $65,000
📊Experience Level
2-5
💼Company Size
30
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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