JOB DETAILS

Medical Front Desk Receptionist/Patient Experience Expert I

CompanyCAN Community Health Inc.
LocationSarasota
Work ModeOn Site
PostedApril 15, 2026
About The Company
CAN Community Health (CAN), a not-for-profit, community-based organization with clinics in Florida, Arizona, New Jersey, South Carolina, Texas, and Virginia, has provided specialized medical care for over 30 years. What began as a small health clinic founded by our trailblazer Susan Terry in 1991 off East Ave in Sarasota, FL, has now transitioned into a national healthcare organization serving those affected by HIV, STDs, and Viral Hepatitis. We provide the below services through Ryan White grants, STD prevention funding, the 340B Federal Drug Discount Program*, and philanthropic fundraising. As a result, we are able to provide the following services to all of our clients regardless of their ability to pay. • HIV, Viral Hepatitis, And STI Testing & Medical Care • HIV Rapid Start • Pre-Exposure Prophylaxis (PrEP) • Non-Occupational Post Exposure Prophylaxis (nPEP) • Primary Care • Dental Care • Ryan White Services • Sexual Health and Harm Reduction Education and Outreach • Medical Mobile Units • Medical Peer Navigation • Patient Care Coordination • Food/Nutrition Services • Support Groups • Tele-Health Services • Transportation Services With access to programs like these, we provide quality care, increase viral suppression, lower rates of STD/Hep C infections and improve quality of life in communities, and continue to seek collaborative relations with local, state, and national partners to remove treatment barriers for all individuals in care. Our incredible clinical and support staff members provide a safe space and accessibility to all community members. We are most proud of the elite medical care we provide, speaking volumes about the passion of our teams. One of the most telling elements of care in HIV services includes the ability to link, retain, and sustain individuals in care.
About the Role

Description

CAN Community Health is now hiring a Patient Experience Expert I

Schedule: Full-Time | Day Shift | Monday-Thursday 8:00 am - 6:00 pm Friday 8:30 am - 12:30 pm

Extended Hours Schedule (bi-monthly rotating schedule): Weekday 10 am - 8:00 pm; Weekend 8:30 am - 12:30 pm

Pay Rate: $21.25 - $24.43 hourly based on experience


Are you passionate about patient care and ready to make a difference every day? We are looking for someone who is passionate about serving the needs of individuals impacted by HIV, Hepatitis C, STI's, and other infectious diseases. You will become part of our professional team that drives home our Company's Mission and Values.


We have received recognition for more than six (6) years NPT's Best Non-Profit to Work for Award.


Why You’ll Love It Here

  • Competitive pay 
  • Generous paid PTO and Sick time 
  • 11 Paid Company Holidays 
  • Paid training and certification support
  • Health, dental, vision, with generous company contribution, paid life and disability plans & retirement plan with generous match of up to 8% of your contribution additional match of 1%. 
  • Tuition Reimbursement Plan 
  • Other voluntary plans are available to support you and your family
  • Career growth opportunities in a supportive environment

What You’ll Do

The Patient Experience Expert I (Front Desk Receptionist) is to provide a welcoming first point of contact and ensure accurate patient registration, scheduling, and communication so that patients experience timely, respectful and coordinated access to care.

  • Represent CAN Community Health’s mission, vision, and values in all interactions
  • Provide professional, confidential assistance to patients
  • Accurately collect, process and post patient payments, including co-pays, deductibles and outstanding balance.
  • Verify and updated patient insurance information and eligibility during check-in
  • Accurately explaining billing policies, insurance coverage and patient financial responsibilities.
  • Ensures compliance with federal and state billing regulations and clinic policies, especially related to CAN’s mission.
  • Collaborate with Revenue Cycle Management (RCM) Team to resolve discrepancies and ensure payments are posted accurately.
  • Schedule and confirm patient appointments, managing any necessary follow-up for missing payments.
  • Respond to patient inquiries regarding billing, insurance and payment in a timely manner.
  • Assist with other front desk duties including answering phones and managing patient paperwork.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of an employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.  

Requirements

Education/Professional:

  1. High School Diploma or equivalent required
  2. Minimum of one year experience in a medical office or front office setting 
  3. Knowledge of electronic medical records systems preferred
  4. Must be able to operate a motor vehicle and have valid insurance and driver’s license.

Must be able to pass a Level I and Level II Background check as required. https://info.flclearinghouse.com/

CAN Community Health, Inc. is an equal opportunity employer that is committed to diversity and values the ways in which we are different. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Key Skills
Patient registrationAppointment schedulingMedical billingInsurance verificationCustomer serviceElectronic medical recordsData entryCommunicationConflict resolutionAdministrative supportPayment processingConfidentiality
Categories
HealthcareCustomer Service & SupportAdministrative
Benefits
Paid time offSick timePaid company holidaysPaid trainingCertification supportHealth insuranceDental insuranceVision insuranceLife insuranceDisability plansRetirement planTuition reimbursement
Job Information
📋Core Responsibilities
The Patient Experience Expert serves as the first point of contact, managing patient registration, scheduling, and communication. They are also responsible for processing payments, verifying insurance, and ensuring compliance with billing regulations.
📋Job Type
full time
📊Experience Level
0-2
💼Company Size
271
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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