JOB DETAILS

Technology Support Specialist

CompanySanctuary Wealth Group LLC
LocationIndianapolis
Work ModeOn Site
PostedApril 7, 2026
About The Company
Sanctuary Wealth (sanctuarywealth.com) is the advanced platform for elite advisors with the entrepreneurial spirit to build, own and create lasting equity in their practices while delivering clients the tailored service they deserve. It is committed to providing partner firms with unequaled freedom, flexibility, control and choice through an ecosystem of partnered independence that offers a complete technology and operations infrastructure, support from a community of like-minded advisors, the resources of invaluable affiliated businesses and a robust solutions platform. Sanctuary Wealth expanded its affiliation options by acquiring tru Independence (tru) in 2024, offering partner firms multiple models to best serve their unique needs. Currently, the Sanctuary Wealth network includes more than 120 partner firms in 30 states nationwide, with approximately $50 billion in assets on platform. Sanctuary Wealth consists of the wholly owned subsidiaries: Sanctuary Advisors LLC, SEC-registered investment advisers, Sanctuary Securities, Inc., a FINRA member broker-dealer, as well as Sanctuary Alternative Holdings, Sanctuary Asset Management, Sanctuary Insurance Solutions, Sanctuary Global, Sanctuary Global Family Office and tru.
About the Role

Description

Title: Technology Support Specialist

Reports To: Director of IT

Location: Indianapolis, IN OR San Antonio, TX

Position Type - On-site with Hybrid Flexibility


Time Zone: Pacific Time Zone, 8am-5pm PT [12pm-8pm ET]


Position Summary - The technology support specialist is responsible for providing administrative and technical assistance and support related to Sanctuary Wealth technology environment, including computer systems, hardware, and 

software. This role responds to tickets, runs diagnostic programs, isolates problems and determines/implements 

solutions. Travel may be required.


Responsibilities 

• Receive incoming support requests from end-users via phone, email, or Jira ticket submission.

• Perform initial diagnosis of reported technical issues, gathering relevant information to accurately document details and determine the root cause.

• Utilize remote access tools to provide remote support and troubleshoot issues, applying advanced technical knowledge and troubleshooting techniques.

• Create and manage support tickets in Jira, ensuring proper categorization and prioritization based on issue severity.

• Communicate effectively with end-users, gathering necessary information, providing regular updates on request progress, and explaining technical concepts or instructions in a clear and user-friendly manner.

• Contribute to the maintenance and improvement of the help desk knowledge base by documenting known issues, advanced troubleshooting steps, and resolution procedures.

• Assist end-users with advanced hardware and software troubleshooting, installations, and configurations.

• Perform user account management tasks, such as password resets, account unlocks, and user  provisioning/deprovisioning, with a focus on complex scenarios.

• Provide specialized support for Office 365 solutions, including all E3 & E5 components, with a particular emphasis on email-related components.

• Manage account and permissions for various systems, including SSO, MFA, Azure AD, Adobe, Mimecast, VPN, SharePoint, etc.

• Manage and maintain licensing for software products, including those from Microsoft, Adobe, and other vendors.

• Support and troubleshoot issues related to cloud-based VOIP systems, such as Zoom.

• Manage and maintain technology user entitlements, ensuring accurate access rights and permissions.

• Perform other IT-related duties as assigned, contributing to various projects and initiatives

Requirements

Knowledge, Skills, and Abilities 

• 3+ years' experience in a user and systems support role

• Experience supporting Windows 10, 11 and Windows Server 2012+

• Experience supporting email systems & client software (Outlook)

• Basic understanding of Active Directory, Exchange, Office 365 and Azure AD

• Ability to respond to help desk requests in a professional and courteous manner

• Exceptional organizational skill with strong attention to detail


Education

• Bachelor's Degree preferred

Key Skills
Technical SupportJiraWindows 10Windows 11Windows ServerActive DirectoryOffice 365Azure ADHardware TroubleshootingSoftware TroubleshootingVOIPZoomSharePointMimecastVPNUser Provisioning
Categories
TechnologyCustomer Service & SupportAdministrativeSoftware
Job Information
📋Core Responsibilities
The specialist provides administrative and technical support for computer systems, hardware, and software by responding to tickets and performing diagnostics. They also manage user accounts, software licensing, and contribute to the help desk knowledge base.
📋Job Type
full time
📊Experience Level
2-5
💼Company Size
155
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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