JOB DETAILS

Universal Banker I

CompanyBank of the James
LocationAltavista
Work ModeOn Site
PostedApril 7, 2026
About The Company
Bank of the James was founded in 1999 as we watched many of our local banks being taken over by large corporate banks and institutions. We saw the level of service and quality of banking available to our community erode as decisions were being made in other states, and customer service was defined by an automated message at the other end of a 800 number. When Bank of the James opened its doors, it brought together many of the area's finest bankers. From a start-up team of 12 employees and 10 directors, the Bank has achieved the reputation as being one of the area's leading financial institutions. Today our Company has more than 100 employees, 12 members serving on our Board of Directors and over 40 business men and women who serve on our regional advisory boards. We're committed to restoring your faith in banks. We combine experienced knowledge of the banking world with an intimate understanding of the communities in which we live and work. We're unencumbered by the layers of bureaucracy that plague large institutions. We make all of our decisions at the local level which means you get answers quickly so you can move forward with your life & plans. We focus on relationships first. By getting to know you, we're able to find solutions that let you meet your goals and fulfill your dreams. We're creative and understanding, plus we have the flexibility to customize loans and provide financial solutions that suit your situation. We offer innovative products and services, such as online banking, mobile banking, and remote deposit capture, so you can bank from anywhere in the world. In addition, our fees & interest rates are very competitive. What really defines us is our team. Experienced, professional, and extremely approachable, our executives and staff are also immersed in their communities, where they donate time, energy, and expertise to local charities and organizations. We're making a difference – in banking and in our community.
About the Role

Description

SUMMARY

Participates in building customer relationships by promoting bank’s products and services to customers through needs identification, maximizing a profitable relationship. Serves in the role of a premier relationship banker, advising clients in their selection of financial products and services, utilizing a needs-based selling approach. The associate will expand existing client relationships and develop new relationships through knowledge and operational efficiencies of banking services; and will perform multiple duties associated with the operation of a financial banking center to include consumer lending and business development.


ESSENTIAL FUNCTIONS

  • Provides highest standard of customer service to customers and peers
  • Establish relationships with customers by promoting customer care, answering customer queries, researching customer accounts and generating referrals for deposits and other lines of business
  • Demonstrates knowledge in all aspects of teller functions, including ordering and verifying cash from Federal Reserve bank, balancing the ATM, documentation of required reporting, security procedures and guidelines, and bank policies and procedures, acts in accordance with bank compliance
  • Assist in providing on-the-job training with teller team as well as provide assistance and follow-up guidance to teller team, i.e., data entry, errors or discrepancies, special or difficult internal transactions, problems or customer inquiries 
  • Conduct monthly audits of teller cash and ATM; monitor adequate vault cash and/or cash recycler limits as required by bank policy; complete daily/monthly reporting as applicable
  • Successfully completes ongoing training and any other compliance training deemed necessary
  • Assist customers with basic account opening, maintenance and other customer service
  • May have responsibility of balancing ATM
  • Assist customers with mobile and online banking inquiries
  • Completes required bank compliance courses as assigned
  • Cross sells and/or refers Bank products and services to customers through needs identification, maximizing profitable relationships 
  • Ability to use bank’s computer software effectively and efficiently, using efficient keyboarding skills
  • Performs other duties as assigned

EEO: M/F/Disability/Vet

Key Skills
Customer ServiceRelationship BuildingNeeds-based SellingConsumer LendingBusiness DevelopmentTeller FunctionsCash HandlingATM BalancingVault ManagementData EntryComplianceAccount OpeningMobile BankingOnline BankingCross-sellingKeyboarding
Categories
Finance & AccountingCustomer Service & SupportSalesAdministrative
Job Information
📋Core Responsibilities
The Universal Banker I is responsible for building customer relationships by promoting financial products and services through a needs-based selling approach. They also perform essential banking operations, including teller functions, consumer lending, and vault management.
📋Job Type
full time
📊Experience Level
0-2
💼Company Size
126
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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