IT SUPPORT SPECIALIST

Description

We’re looking for a motivated, customer-focused, hands-on IT Support Specialist to join our team.  You’ll be the first point of contact for technical assistance,  whether troubleshooting a software issue, repairing hardware, assisting with server maintenance, or running network cable.  If you enjoy variety, problem-solving, and learning from experienced leadership, this is a great opportunity to grow your IT career. 

What You’ll Do

• Provide technical support for both Windows and macOS environments, including software installation and hardware troubleshooting.
• Respond to phone, ticketing system, in-person, and remote requests; accurately log all interactions in the Help Desk system from start to finish.
• Maintain detailed records of system installations, recovery procedures, and how-to guides for common technical issues.
•  Assist with the physical installation and maintenance of network cabling (Cat6, patching) and peripheral devices at the main office and remote locations. Under the supervision of the IT Manager.
• Monitor server health and perform basic administrative tasks as directed by IT management; assist with hardware upgrades and server room organization.
• Travel to remote locations to ensure connectivity, troubleshoot local hardware, and maintain site-specific technology standards.
• Manage the departmental inventory, including requisitioning new equipment, tracking loaner devices, and receiving purchased goods.

Why Join Us?

We don’t just offer a job, we offer a place to grow and thrive. At the Albuquerque Journal, you’ll be part of a legacy news organization with a forward-thinking mindset and a deep connection to our community.

• Health, dental, and vision insurance
• Flexible Spending Account
• Paid parental leave 
• 401(k) with company match
• PTO
• Employee gym  program
• Pet Insurance
• Ongoing training and career development

Visit our careers page to learn more about life at the Albuquerque Journal: https://www.abqjournal.com/careers 

Requirements

Education & Experience

• Minimum 1 year of Help Desk/Technical Support experience OR Associate’s Degree in Information Technology, Computer Science, or related field.
• Proficiency in Windows and macOS environments.
• Familiarity with Linux or command-line basics is a strong plus.
• Experience running/punching down network cabling. 
• Experience with Google Workspace (Gmail, Drive, Docs, Admin Console)

Skills and Knowledge

• Ability to disassemble and repair PCs and Macs. 
• Foundational knowledge of TCP/IP and Wi-Fi troubleshooting. 
• Familiarity with Active Directory and remote desktop tools.
• Strong interpersonal and communication skills.
• Detail-oriented with proven ability to maintain accurate documentation and organized workflows.
• Ability to lift up to 50 lbs, work under desks, climb ladders, and manage physical cabling tasks. 
• Valid driver’s license for travel to remote locations. 
• Available for on-site support during core business hours.