JOB DETAILS

Senior Customer Services Officer

Companyhktservice
LocationHong Kong Island
Work ModeOn Site
PostedJune 7, 2026
About The Company
HKT is a technology, media, and telecommunication leader with more than 150 years of history in Hong Kong. As the city’s true 5G provider, HKT connects businesses and people locally and globally. Our end-to-end enterprise solutions make us a market-leading digital transformation partner of choice for businesses, whereas our comprehensive connectivity and smart living offerings enrich people‘s lives and cater for their diverse needs for work, entertainment, education, well-being, and even a sustainable low-carbon lifestyle. Together with our digital ventures which support digital economy development and help connect Hong Kong to the world as an international financial centre, HKT endeavours to contribute to smart city development and help our community tech forward. HKT is part of Pacific Century Group, named by Forbes as one of the World's Best Employers 2023. For more information, please visit www.hkt.com. LinkedIn: linkedin.com/company/hkt
About the Role

Your role:

  • Handle inbound and written inquiries from customers such as policy application status, product information, claims issues, etc.

  • Work closely with internal and external parties to ensure timely and professional service to customers

  • Handle and resolve the problem cases independently

  • Perform any ad hoc tasks as assigned

 

Requirements: 

  • HKCEE / DSE or above in any disciplines

  • IIQE Paper 1 & 3 required

  • Minimum of 2 years' working experience at customer services / insurance industry with at least 1 year in Employee Benefit

  • Shift duty is required

 

We Offer:

  • Performance bonus

  • Medical and dental insurance coverage

  • Structured training programme

  • Clear and excellent career path

  • Birthday Leave

  • Staff Discount

Key Skills
Customer serviceInquiry handlingProblem resolutionInsurance industry knowledgeEmployee benefitCommunicationProfessional service
Categories
Customer Service & SupportFinance & Accounting
Benefits
Performance bonusMedical insuranceDental insuranceStructured training programmeCareer path developmentBirthday leaveStaff discount
Job Information
📋Core Responsibilities
The role involves handling inbound and written customer inquiries regarding policy status, product information, and claims. You will also work with internal and external parties to resolve complex cases and perform ad hoc tasks.
📋Job Type
full time
📊Experience Level
2-5
💼Company Size
8307
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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