IT Specialist

Description

WCI is committed to building a championship culture centered around caring, learning, and results that provides the benefits of a small family-owned company where each WCI’er is appreciated, able to make a difference, and work as a team.

We are looking for new talent to grow our IT team! We are looking for individuals who align with our core values:

• Agile
• Genuine
• Team Driven 

We offer:

• Individual medical coverage to our team members at no cost! Family plans are also available with a portion paid by team members
• Annual profit-sharing bonus
• Paid time off and paid holidays
• 401K with company match and safe harbor contributions
• Work environment focused on high quality and safety standards

What you’ll be doing:

• Serving as the first point of contact and triage inbound technical calls and emails, maintaining ownership until resolution is found
• Diagnosing hardware, software, printing and network connectivity issues and resolve as appropriate
• Installing, configuring and maintaining end user hardware, software and peripherals
• Providing consistently high quality, professional and solution-oriented service approach for end users
• Assisting with documentation of Help Desk processes
• Maintaining IT vendor relationships including data centers, equipment suppliers, ISPs, and software suppliers 
• Contribute to internal facing IT projects
• Lifting 20-50 lbs. of force occasionally and/or 10-15 lbs. of force frequently
• Performing other duties as assigned

WCI has grown from $50M in annual sales to more than $375M in the last 10 years. During the same period, we have added 5 new locations bringing the total up to 9, including 1 located internationally. That growth has provided an opportunity to further expand our vision with our customers and increase our capacities.

Requirements

What we are looking for:

• Ability to learn, IT is a constantly changing landscape and to be successful in this position requires you to always be moving your skills forward
• Ability to translate technical concepts into easy instructions for non-technical staff
• Ability to communicate effectively both verbally and written to varied levels of audiences
• Ability to diagnose a problem by working with end user to better understand the problem and to come to a root cause and solution
• Ability to install, configure and maintain end user hardware, software and peripherals
• Diagnose hardware, software, printing and network connectivity issues and resolve as appropriate
• Experience supporting Windows Desktop, Active Directory, and Azure/Office 365
• Experience with remote support tools
• Basic Understanding of Networking and Server Environments  
• Ability to work independently with strong organizational and time management skills
• Ability to act in a partnership role, between relevant internal and external team members.
• Substantial exposure to data processing, hardware platforms, enterprise software applications and outsourced systems, including but not limited to: Windows operating system, SQL Server, Security, Networking, Microsoft, Cloud Computing, VOIP, Virtualization, Mobile Technologies, and Business Intelligence.
• Good understanding of computer systems, tablets, mobile devices and other technology products
• Minimum 1-year experience in the field of Information Technology
• High school diploma or GED (required)
• Associate or Bachelor’s Degree (preferred)
• Occasional travel to other locations for in-person support and installation