JOB DETAILS

Front of House Operations Associate

CompanyLore Group
LocationAmsterdam
Work ModeOn Site
PostedApril 11, 2026
About The Company
THOUGHTFUL DESIGN | INTUITIVE SERVICE | STORIES THAT LAST. Lore Group is an international hospitality company that designs, transforms, manages and operates hotel and food and drink concepts in notable cities across Europe and the United States. We deliver approachable and inspired spaces to our guests from around the world . Our diverse portfolio of award-winning properties includes Pulitzer Amsterdam, Riggs Washington DC, Sea Containers London, One Hundred Shoreditch London, Lyle Washington DC and Kimpton de Witt Amsterdam
About the Role

At Pulitzer Amsterdam we are true storytellers and you only have to step inside to know why! It is the home of 223 unique guest rooms, the timeless Pulitzer’s Bar, café Pulitzer Garden and the modern-Dutch restaurant Jansz., all with stories we can’t help but share.

The beating heart of Pulitzer Amsterdam is its team: motivated, passionate and genuine people with service in their veins. We are social and charming by nature, creating everlasting memories for our guests.

At Pulitzer Amsterdam, we are true storytellers, and as a Front of House Operations Associate, you are one of the first to welcome our guests into that story.

In this role, you play an important part in creating a seamless guest journey from pre arrival to departure. You assist with check ins and check outs, handle guest communication by phone and email, support VIP arrivals, and create thoughtful, personalised moments that make every stay feel warm, smooth, and memorable.

You are naturally hospitable, organised, and proactive. You enjoy working in a lively environment, stay calm under pressure, and know that the smallest details often make the biggest difference. Experience in a front office or guest facing role is a plus, and confidence with systems such as Opera is highly valued.

If you love welcoming people, creating genuine connections, and being part of a team that takes pride in polished and personal service, this could be the perfect next step.

Please note: candidates must have EU citizenship or a valid work permit for the Netherlands. Unfortunately, visa sponsorship is not available for this position. Besides that we only proceed with candidates who have accomodation secured in or around Amsterdam.

What’s in it for you?

  • Experience Stay at Pulitzer Amsterdam as part of our introduction program (overnight stay with +1 including dinner, drinks & breakfast)

  • 6 complimentary nights a year at any Lore Group hotel

  • Lore Group Employee & Immediate Family Rates

  • Lore Group Friend and Family Rates

  • 50% Employee discount and 25% Friends and Family discount at over 800 partner hotels via Lore Discovery

  • 50% discount in Lore Group restaurants and bars

  • A monthly budget to spend on benefits platform Alleo

  • Possibility to lease a bike

  • 50% discount in restaurants & bars at 19 partner hotels in Amsterdam

  • Free and unlimited appointments per year with a psychologist via OpenUp

  • A monthly contribution to a pension scheme

  • A monthly travel allowance

  • A monthly clothing allowance (if applicable to your position)

  • A yearly shoe allowance

  • Possibility to take part in a Dutch language course

  • Freshly prepared meals in the canteen

  • Discount on supplemental health insurances

Location: Amsterdam

Key Skills
Guest servicesFront office operationsCommunicationOpera systemHospitalityOrganizationProactiveProblem solvingCustomer relationsCheck-in proceduresCheck-out proceduresVIP support
Categories
HospitalityCustomer Service & SupportAdministrative
Benefits
Overnight stay introduction program6 complimentary nights at Lore Group hotelsEmployee and family hotel discounts50% discount in Lore Group restaurants and barsMonthly budget via AlleoBike lease possibility50% discount at partner restaurantsFree psychologist appointments via OpenUpPension scheme contributionTravel allowanceClothing allowanceShoe allowanceDutch language courseFreshly prepared mealsHealth insurance discount
Job Information
📋Core Responsibilities
You will manage the guest journey from pre-arrival to departure by handling check-ins, check-outs, and guest communications. Additionally, you will support VIP arrivals and create personalized moments to ensure a warm and seamless experience.
📋Job Type
full time
📊Experience Level
0-2
💼Company Size
632
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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