JOB DETAILS

Kelley Buick GMC Quick Lube Service Advisor

CompanyKelley Automotive Group LLC
LocationFort Wayne
Work ModeOn Site
PostedApril 13, 2026
About The Company
Founded by the late Jim Kelley on the same day as the birth of his son Tom, August 21, 1952, Kelley Automotive Group has been helping Northeastern Indiana drivers and many others find the right car for them as well as providing the quality of service they deserve. Over the last 65 years, our family-owned and operated business has expanded to offer a vast selection of new vehicles from the following manufacturers: Jaguar, Land Rover, BMW, MINI, Volvo, Cadillac, GMC, Chevrolet, Buick, Ford, Chrysler, Dodge, Jeep, and Ram. We also have a wide variety of pre-owned vehicles that have been inspected by our reputable service departments. Jim Kelley's priorities always included hard work, integrity, compassion, and community involvement, and he instilled those values in everyone that worked at the Kelley Automotive Group, including his son Tom when he became part of the company in 1974. Today, Kelley Automotive Group continues to serve the Northeast Indiana, Northwest Ohio, and customers of all states with the same trust and quality service that we have consistently delivered over the years. When you shop for a new or used car or truck at any of our dealerships in Fort Wayne or Decatur, you will get competitive prices, convenient financing, and free car washes at any of our three free car washes as long as you own your vehicle. Our service departments provide the highest quality care and maintenance of your vehicle by our highly skilled and factory trained technicians. Should the unfortunate need of body work occur, our body shops have highly talented technicians as well as the necessary state of the art equipment to properly repair any make or model vehicle.
About the Role

Description

Department: Service


Functions: Responsible for writing service orders and selling service. Provide firm customer satisfaction. Contribute to service department’s profitability.


Relationships: Reports to Service Manager. Works in cooperation with service technicians.


Responsibility and Authority:


Customer Satisfaction:

  • Satisfy all customers with whom advisor does business.
  • Resolve customer complaints in a swift, professional, and courteous manner.
  • Build clientele for the dealership.
  • Set clear standards for customer treatment.
  • Build, train, and maintain a service organization that ensures customer satisfaction.
  • Any other tasks deemed necessary per Management.

Service:

  • Ensure profitability of the service team through the sale of high quality service.
  • Keep abreast of all local, state, and federal laws pertaining to the service department.
  • Assist all technicians in the completion of correct repair procedures the first time.
  • Set and maintain daily goals to ensure service team performance.
  • Responsible for maintaining all communications with the customer during the repair process.
  • Keep service manager aware of any equipment that needs to be repaired.
  • Any other tasks deemed necessary per Management.

Human Resource, Training and Development:

  • Attend appropriate service advisor seminars.
  • Maintain a level of training and knowledge in order to stay current in service field.
  • Any other tasks deemed necessary per Management.

Interdepartmental Relations:

  • Assist other departments to correct customer problems.
  • Establish and maintain good working relationship with other departments to reduce conflict and maintain dealer profitability.
  • Assist sales department in the sale of new or used vehicles.
  • Any other tasks deemed necessary per Management.

Requirements

Qualifications:

High School diploma or the equivalent. Ability to read and comprehend instructions and information. Sales and supervisory experience preferred. Valid in-state driver’s license. Professional personal appearance and excellent communication skills. Some computer skills needed. Experience in the automotive industry is desired.


Working Conditions:

The Service Advisor works both indoors and out. Some evenings and Saturday hours will be required. May need to go on test drives. Will work on a computer at a desk, but also may need to be in the service area. May be exposed to heat, cold, noise, dust, exhaust fumes and other potentially hazardous materials.


NOTE:

THIS IS NOT NECESSARILY AN EXHAUSTIVE LIST OF THE RESPONSIBILITIES, SKILLS, DUTIES, REQUIREMENTS, EFFORTS, WORKINGCONDITIONS ASSOCIATED WITH THIS POSITION. WHILE THIS LIST IS INTENDED TO BE AN ACCURATE REFLECTION OF THE CURRENT JOB, THE DEALERSHIP RESERVES THE RIGHT TO REVISE THE FUNCTIONS, DUTIES AND REQUIREMENTS OF THE JOB OR TO REQUIRE THAT ADDITIONAL OR DIFFERENT TASKS BE PERFORMED WHEN CIRCUMSTANCES CHANGE.


WE ARE AN EQUAL OPPORTUNITY EMPLOYER

Key Skills
Customer serviceSalesCommunication skillsComputer skillsService writingConflict resolutionAutomotive knowledgeTime managementGoal settingProfessionalism
Categories
Customer Service & SupportSalesRetailAdministrative
Job Information
📋Core Responsibilities
The Service Advisor is responsible for writing service orders, selling high-quality services, and ensuring customer satisfaction. They must also maintain communication with customers during the repair process and collaborate with technicians and other departments to ensure dealership profitability.
📋Job Type
full time
📊Experience Level
0-2
💼Company Size
137
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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