JOB DETAILS
Dispatch InsideSales
CompanyCraneWorks
LocationBirmingham
Work ModeOn Site
PostedApril 14, 2026
About The Company
CraneWorks is an award-winning global provider of quality lifting solutions. With dealerships across the United States representing the world’s top crane and heavy equipment brands, we sell more Manitex boom trucks and Cormach material handling and knuckle boom cranes than anyone in North America.
Founded in 2002, CraneWorks operates nine facilities in the US, offering new and used sales, nationwide service, worldwide parts, and an extensive rental fleet to customers from a wide variety of industries. While our premium products and custom solutions are impressive, it’s our commitment to customer service that truly sets us apart. Contact us today to experience the CraneWorks difference!
Each CraneWorks location provides regional expertise, with in-depth knowledge of the local marketplace and client needs. Our shops provide both new and used equipment, manufacturer-backed and trained service, extensive parts inventories for all makes, and a modern rental fleet.
Whatever your immediate or long-term needs are, CraneWorks is your one-vendor solution. We serve multiple industries, including the energy sector, municipal and infrastructure construction, residential construction, foundations, precast, material handling, commercial lighting and signage, governmental, and utilities. Along with the traditional equipment segments, on a regional basis CraneWorks provides specific market expertise for fluids management and hydro-excavation, railway service, and aerial platform access equipment.
About the Role
Description
Position Summary
The Dispatch / Inside Sales Associate will communicate daily with customers and drivers. This individual will be responsible for monitoring on-time pickup/delivery of equipment. The Dispatcher serves as the main point-of-contact for company drivers.
Duties & Responsibilities:
- Take incoming sales call and provide industry leading customer service.
- Dispatch cranes for incoming and outgoing deliveries
- Crane knowledge, logistics & load chart knowledge a plus
- Familiar with DOT oversize/overweight permits
- Microsoft Office skills experience: Excel, Word, Adobe and Outlook
- Maintain and manage customer contact lists to include future follow up to grow revenue.
- Ability to work individually in a fast-paced environment
- Uses consistent business processes to achieve desired results
- Develop and maintain customer relationships.
- Work with outside sales force to gain new customers.
- Work with outside sales force to maintain and grow existing customers.
- Execute specific sales initiatives as they are developed.
Requirements
Qualifications & Skills:
- Proficient with Microsoft 365 including Microsoft Word and Excel.
- Exceptional relationship-building skills
- Strong ability to multitask in a fast-paced environment
- Excellent interpersonal and communication skills
- Strong customer service communication skills
- Detail-oriented professional with good judgment
- Ability to multitask and remain organized
- Strong customer service communication
- Visual Dispatch/Rentalman experience a plus
- Familiar with 3D Lift Plan
Education & Experience
- High School Diploma or equivalent
- Bachelor’s Degree preferred or relevant experience
License & Certification
- Valid Driver’s License
Working Conditions:
Work is performed in an office environment, equipment shop environment, or job site. Noise, fumes, and chemicals associated with a shop environment is expected.
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer
- Must be able to lift up to 50 pounds
- Must be able to climb on and off heavy mobile equipment safely
- Regular and predictable attendance is required
Travel Requirements
- None or infrequent
Key Skills
DispatchingInside SalesCustomer ServiceLogisticsLoad Chart KnowledgeDOT RegulationsMicrosoft OfficeExcelWordAdobeOutlookRelationship BuildingMultitaskingCommunication3D Lift Plan
Categories
LogisticsSalesCustomer Service & SupportConstructionAdministrative
Job Information
📋Core Responsibilities
The Dispatch/Inside Sales Associate manages daily communication with customers and drivers while monitoring the on-time pickup and delivery of equipment. They are responsible for dispatching cranes, handling incoming sales calls, and maintaining customer relationships to drive revenue growth.
📋Job Type
full time
📊Experience Level
2-5
💼Company Size
191
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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