JOB DETAILS
Application Support Engineer
CompanyAccenture
LocationBengaluru
Work ModeOn Site
PostedJune 11, 2026
About The Company
Accenture helps the world’s leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed for organizations across industries. Our strategy is to be the reinvention partner of choice for our clients and lead in the safe, widespread adoption of AI, and to be the most client-focused, AI-enabled, great place to work in the world. We bring together the talent of our approximately 786,000 people with proprietary assets and platforms, deep process and industry expertise, and leading ecosystem relationships to deliver end-to-end solutions and measurable outcomes at scale. Through our Reinvention Services, we offer broad expertise across Cybersecurity, Digital Core, Finance, Industry and Enterprise, Song, Supply Chain and Engineering, and Talent, with advanced capabilities in AI and Data, Industry and Process, and Technology. We serve approximately 9,000 clients and generated approximately $70 billion in FY25 revenue. Visit us at accenture.com.
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About the Role
Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Configuration Database & CI Management
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
As an Infra Managed Service Specialist, you will serve as a vital link between clients and the systems or applications they utilize. Your typical day will involve engaging clients to understand their needs, troubleshooting issues, and ensuring that our systems operate seamlessly. You will leverage your exceptional communication skills to provide high-quality support, ensuring that client concerns are addressed promptly and effectively. Your role will require a deep understanding of the products and services offered, allowing you to design tailored resolutions that enhance client satisfaction and system performance.
Key Responsibilities: -
1. Ensure timely and accurate reconciliation of lifecycle data relating to program assets and the asset tracking system i.e. ServiceNow or any other ITAM tool.
2. Track lease and warranty data in support of refresh as well as end of life processes.
3. Investigate and resolve discrepancies to maintain integrity of asset data.
4. Manage preparation and distribution of pre-defined and ad-hoc reports.
5. Identify and report on potential issues with the asset tracking tool, supporting systems and inputs.
6. Establishes linkage with configuration management, budgeting and procurement processes to track asset acquisition, utilization, configuration and retirement of assets.
7. Manage data with tables in the CMDB and Assets and its Data Sources.
8. Plans and manages a population of the Configuration Management System, including discovery and other data import methods.
Technical Experience: -
1. Strong knowledge on ITAM tools like ServiceNow, BMC, Flexera.
2. Good to have - MID Server configurations for Integrations data pull.
3. Good to have - Customizes ServiceNow configuration, including custom scripts.
Professional Attributes: -
1. Minimum 4-5 years of experience ServiceNow.
2. Minimum 8+ years of experience in IT asset / CMDB management.
15 years full time education
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Configuration Database & CI Management
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
As an Infra Managed Service Specialist, you will serve as a vital link between clients and the systems or applications they utilize. Your typical day will involve engaging clients to understand their needs, troubleshooting issues, and ensuring that our systems operate seamlessly. You will leverage your exceptional communication skills to provide high-quality support, ensuring that client concerns are addressed promptly and effectively. Your role will require a deep understanding of the products and services offered, allowing you to design tailored resolutions that enhance client satisfaction and system performance.
Key Responsibilities: -
1. Ensure timely and accurate reconciliation of lifecycle data relating to program assets and the asset tracking system i.e. ServiceNow or any other ITAM tool.
2. Track lease and warranty data in support of refresh as well as end of life processes.
3. Investigate and resolve discrepancies to maintain integrity of asset data.
4. Manage preparation and distribution of pre-defined and ad-hoc reports.
5. Identify and report on potential issues with the asset tracking tool, supporting systems and inputs.
6. Establishes linkage with configuration management, budgeting and procurement processes to track asset acquisition, utilization, configuration and retirement of assets.
7. Manage data with tables in the CMDB and Assets and its Data Sources.
8. Plans and manages a population of the Configuration Management System, including discovery and other data import methods.
Technical Experience: -
1. Strong knowledge on ITAM tools like ServiceNow, BMC, Flexera.
2. Good to have - MID Server configurations for Integrations data pull.
3. Good to have - Customizes ServiceNow configuration, including custom scripts.
Professional Attributes: -
1. Minimum 4-5 years of experience ServiceNow.
2. Minimum 8+ years of experience in IT asset / CMDB management.
15 years full time education
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
Key Skills
Configuration DatabaseCI ManagementITAMServiceNowBMCFlexeraAsset TrackingIncident ResolutionProblem ManagementData ReconciliationLifecycle ManagementReportingMID ServerScriptingInfrastructure Management
Categories
TechnologySoftwareCustomer Service & SupportConsulting
Job Information
📋Core Responsibilities
The role involves resolving system incidents and problems while maintaining the integrity of asset data within the CMDB and ITAM tools. You will also manage lifecycle data, track warranties, and generate reports to support effective infrastructure management.
📋Job Type
full time
📊Experience Level
5-10
💼Company Size
684166
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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