Team Lead, Moncler

What you'll be doing?

The Team Lead, Moncler reports to the Assistant General Manager (AGM), Fashion. They inspire, lead, and develop the sales team to deliver a seamless customer experience as exceptional people who are delivering exceptional products, building customer loyalty and relationships while delivering sales and productivity targets. 

The Team Lead, Moncler proactively coaches and updates the sales team regularly on opportunities for continuous improvement of skills and knowledge. They foster a service environment that empowers and develops a cohesive and focused team that passionately creates unique and memorable, luxury service experiences that builds our brand and customer loyalty and delivers sales. Like the PSM they report to, the Team Leader Sales possesses a passion for the brands and products they represent.

Team & Service Management 

• Ensure sales team have clear goals and objectives which remain focused on the customer experience and productivity targets.
• Supervise, coach and train the sales team on a daily basis to assist them to consistently grow in skills, confidence and effectiveness in their roles. Includes proactively coaching sales staff with a focus on enhancing the customer experience and delivering the DFS vision of exceptional people delivering exceptional product. This also includes coaching on the sales team’s continual improvement and refinement of sales techniques and product knowledge, and effective translation into customer penetration and staff productivity results. 
• As well as coaching for skill enhancement, share success stories and tips among the sales team, proudly demonstrating that we have exceptional people delivering exceptional product to our customer.
•  Assist the AGM in sales staff retention, development, and job satisfaction levels. Provide effective team supervision through open communication, training, coaching and active encouragement of the sales team to meet or exceed location sales and profitability targets, while role modeling desired behaviors.
• Work with the AGM to identify future potential Team Leads and ensure development plans for this talent.
• Work with the AGM to ensure corrective action is taken to improve unsatisfactory performance, 
  adhering to local TM requirements.
• Assist in the preparation and delivery performance appraisals providing relevant and specific feedback.
• For training sessions and materials used by you and your team, provide feedback on training 
  effectiveness to your AGM.
• Participate in recruitment and selection of sales staff as required. 

 Product Management 

• Assist the AGM in their role as a primary communication link between product merchants and the customer through providing feedback and assisting with preparation for merchant calls when required.
• Maintain a very high standard of product and brand knowledge for your area, and ensure the same from your team
• Maintain floor presentation to meet or exceed brand and DFS requirements
• Provide feedback to your AGM to support the development and execution of merchandise strategy including promotions, seasonal buys, etc. as required.
• Assist to set and maintain appropriate Presentation Stock (PS) levels
• Facilitate the interests of the best clients via the product and customer experience. 

Ideal Candidate

General

• Actively promote the DFS brand and a strong positive professional image at all times. 
• Complete internal reports and participate in various projects as/when required. 
• Communicate with the AGM on relevant store issues. 
• Supervise team compliance with all company policies and procedures, Customs regulations and 
relevant trading laws, raising any concerns or issues to AGM. 

Additional Requirements

• Degree or an equivalent combination of education; or work experience sufficient to successfully perform the essential tasks of the role
• 3-4+  years of retail management experience; prior experience in a luxury environment is preferred. 
• Proven success managing appointment-driven business with a strong retained VIP client base

Critical knowledge & Skills, Including, Software applications, languages, ect.

• Demonstrable customer services skills
• Strong verbal communication skills
• Demonstrates an understanding of a luxury services environment
• Language: Bilingual including fluency in English and other languages as required by location
• Strong interpersonal skills, solution-based, energetic, team-oriented, ability to multitask, composure under pressure, keen to learn.
• Professional in appearance, demeanor and language.
• Must have strong interpersonal skills and be able to work well with people at various levels. 
• Function as a resourceful and proactive team member 
• Must be able to have a flexible schedule as required by the needs of the business
• Possesses an outgoing and assertive personality and a desire to lead and inspire their teams.
• Possess a passion for the brands and products they represent.  

Benefits:

• Day One Health Benefits
• 401k Plan Contributions
• Paid Time Off
• Paid Holidays
• Bonus Eligible
• Parking Reimbursement
• Employee Discounts

The hourly rate for this position is $25.50 - $37.85. Placement within this range will be based on experience, qualifications, and internal equity.