Technical Field Support Manager, KSEA

KONE moves two billion people every day. As a global leader in the elevator and escalator industry, we employ over 60,000 driven professionals in more than 60 countries worldwide joined together by a shared purpose, to shape the future of cities. In 2025, we had annual net sales of EUR 11.2 billion.

KONE has consistently been featured on Forbes list of World's Best Innovative Companies, World's Best Employers & World's Largest Public Companies.  At KONE, we believe in teamwork and a work culture where everyone can be who they are. This is exactly what makes us strong and successful.

Why this role?

Technical Field Support Manager provides technical support during the installation and commissioning of KONE products.  They resolve technical issues identified by manufacturing and installation teams, working to ensure products are installed in compliance with KONE’s safety, process and quality requirements, without problems and on a timely basis. They are also responsible for providing training and participating in cross FL reference groups.

What will you be doing?

Remote and site support services for Front Lines and Supply Operations

• Provide remote or on-site technical support for installation issues
• Provide support also in digital, PFI, software and BIM related issues

Ride comfort

• Provide technical support to ensure customer specification requirements

Product development

• Product development matrix audit points
• Piloting and implementing new product and solution

Method and tools development

• Installation method development
• Trouble shooting tools development

Training

• Train local Trainers/employees during site visits and/or deliver scheduled training sessions
• Co-operate with and provide expertise to global and local training centers in training courses as well as in cross FL reference groups

Quality

• Create quality reports after site visits and list issues which require corrective actions
• List all helpdesk issues and forward corrective actions according to KONE process requirements.
• Participate in closing reviews to ensure all learning from problem site is gained into business, whether product or skill learning for individuals raising training requirements

Safety

• Be aware and operate within KONE safety requirements
• Ensure each installation follows the global processes and guidelines
• Follow the safety procedures and rules of customers, partners and KONE.
• Report safety concerns
• Stop installation or lift operations if safety violation or hazards are detected

Leadership:

• Co-ordinate technical field support team and activities
• Set appropriate KPI to technical field support team and team members
• Report KPI monthly to responsible management
• Ensure quick response and corrective action time of technical inquires and training requests
• Lead, direct, evaluate and develop a team of technical field support engineers

Are you the one?

• Bachelor’s degree in Engineering or other relevant field
• Fluent in English, other SEA languages are required
• Flexible to travel
• Knowledge of KONE and/or non-KONE products
• Holistic knowledge of products and corrective action process
• Good technical understanding of product and service solutions that meet the customer expectations, including digital, PFI, software and BIM
• Understands and has knowledge of norms and requirements that are applicable for each project
• Takes safety aspects into account and selects environmentally sustainable solutions when possible
• Prior commercial business experience and/or strong business orientated mindset, and capability of understanding the commercial impact of the engineering and sales processes and supply operations
• Prior experience in manufacturing, process or engineering functions

What’s On Offer

• Career progression in opportunities within a global organization
• Total reward elements that engage and motivate our employees and help us make KONE a great place to work
• Comprehensive learning and development programs covering a wide range of professional skills
• You are surrounded by fun colleagues and a lively working environment. The best part is all leaders are great and open-minded

To Be Considered

Click the Apply button and complete the online application process. A member of our Talent and Culture team will review your application and will be in contact with additional information accordingly.

In the meantime, feel free to browse our website for additional information on our company, brands and culture – KONE Corporation.

 

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At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on https://careers.kone.com/en/